Toyota of El Cajon

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Toyota of El Cajon takes pride in exceeding customer expectations and making a positive difference everyday. Toyota of El Cajon is a Green Dealership who plants a tree for every new car sold! You will love our spacious facility with a beautiful showroom, kid's play area, and comfortably furnished sitting areas for our guests, friends and Toyota of El Cajon takes pride in exceeding customer expectations and making a positive difference everyday. Toyota of El Cajon is a Green Dealership who plants a tree for every new car sold! You will love our spacious facility with a beautiful showroom, kid's play area, and comfortably furnished sitting areas for our guests, friends and families! ...more

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Concesionario Toyota, Mantenimiento del coche, Concesionario de coches usados

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(655) 821-4241

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Horario del Negocio

965 Arnele Ave El Cajon, CA 92020

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Categorías

Concesionario Toyota, Mantenimiento del coche, Concesionario de coches usados

Contacto

(655) 821-4241

Closed

Horario del Negocio

965 Arnele Ave El Cajon, CA 92020

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Categorías

Concesionario Toyota, Mantenimiento del coche, Concesionario de coches usados

Contacto

(655) 821-4241

Closed

Horario del Negocio

965 Arnele Ave El Cajon, CA 92020

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4.3

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Abraham T.

El Cajon, CA

06/08/2021

Totally SUCKS!!

My wife brought in our 2010 Camry for service, few months later, a month and a half before the next oil change is due the car starts dying, on the free way, inner roads, thank goodness no accidents happened. Following week dies more often. She scared to drive it so I tell her to park and take the truck. I happen to find time to get off early and ready to bring it to my cousin to check it out, light clacking from the hood. No oil in the car, dry! Got oil from Oreilly and dump in 4quarts. Starts running without dying. Following week check engine pops on, OBD reads the engine no good since no oil in the car. Toyota say it runs normal. They don’t know what they are doing. They didn’t put oil in my car when I went for oil change and broke my engine and don’t want to take responsibility. They want me to authorize them for diagnostic cost for over the weekend. Bunch of scammers if you ask me. I went to a mechanic and told me the engine is done while toyota say it’s normal and I bought a bad car, really! All was good before I went there. I believe they purposely did this, cause it don’t make sense at all. They tried to sell my wife rotors and brakes and quoted over $1500 and she got scared and called me to talk to them. I said no, I don’t have the money for that now, but sir we can’t let her leave, the car is not safe to drive. Well if she can get there, she can get back home I said. They were mad in their voice. Yeah geniuses, what about if the car was bad when I bought it there wouldn’t be any oil in the engine and you would note it down as a big concern/issue and try and take care of me. But no, lets sell brakes and rotors cause she is a woman, she’ll go for it! By the way my rotors are in good condition and pads are low. I just know I will never go back there. Horrible, especially when I go there for my Toyota’s for over 10 years. I will still buy Toyota’s though, they are really great cars. Think about it, I got the car used yes, oil change good to go. Maintenance light pops on so I go to toyota for oil change. They did oil change and try to sell me brakes and rotors for over $1500 and I refused. Try to hold back the car and said it was unsafe to drive. I got it changed a couple weeks later and they said sir your rotors are fine but brakes are low but could last another month maybe 2. That’s fine I said, I already bought the parts. Costs me $320. So when I had all that incident, I went to the dealer and asked for my money back, they said sir what for. Abuse I paid for an oil change and there no oil in my engine. I do not have white smoke coming out from the rear and no oil leaks. So I paid you guys for nothing. I asked for a recording to the back and they don’t keep them that long they said. I spoke to the director, send an email to general manager and no reply. Car still dies when driven with the check engine light on. But the car still runs normal they said. I spoke to a an advisor when he said they need to hold the car over the weekend, last Friday but they need me to authorize for the cost of diagnostic. Yeah so I can pay $1500 or more. Wow bro! Really! I was furious and told him that now I have to pay after you guys did this to me from the beginning, and I really felt that this was a retaliation for refusing to pay for brakes and rotors, bro I don’t got the money for that. Sir we should end this conversation cause I here allegations and I will give the director the info since he is aware of the situation and contact you. Yeah thank you for your time sir. Thank you. Where is the contact!! Haha. Wow!! Put my family at risk and broke my car, wow. Great. Good thing nothing bad happened to my wife and son. But great, I’m still waiting for the contact but I guess that is how much toyota of El Cajon cares. But when it comes close to service dates they will email me to remember to bring my car in for service. Want just the little money I got huh. Bye toyota of El Cajon.
I am now looking into legal actions to see what I can get for negligence, and endangering me and my family if I got a case on my hands. I will definitely find out! Anyways, to everyone, just make sure you check your dip stick after your services and at least 1 a month. I know I will now to make sure I get what I paid for when I do my oil change. Makes me think a bunch of other thing too that might be going on in the back that we can’t see like if they actually replace the oil and filter. Imagine all the trust and loyalty. Oh well, we can hope for the best. Thanks y’all for hearing my voice. And one more thing, I was fine when I got my rotors and brakes change but now, I wish I kept all of it so I can show them all that, but I’m sure there is recording if the conversations around somewhere if I got a case in my hands.

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