I have been bringing my Ford Mustang into Top Notch Auto for 9 years, recommending this business to all my family, friends, and co-workers because of their great service and honesty. Over the past year, things have changed drastically. Last March, I brought my car in for an oil change and to have them check my heater and AC which was not blowing hot or cold air. After having my car for 8 hours, I was given around 14 pages of things “wrong” with my car, but they never looked into my heating/AC issues. When I reminded them, they said that they forgot and I would need to bring it back next week. Bringing my car in weekly is definitely not convenient. Two weeks ago, I brought it in again for an oil change and to have them diagnose my heater/AC issues. Again they said they completed the oil change, but needed more time to fix the heater/ac and would need to order parts. Again I was told to bring it in next week. They verbally quoted me around $100-$300 depending on how long the labor took. They said the oil was changed, but again I had no windshield wiper fluid which I had asked them to be sure and fill. When I brought it back the 3rd time, they kept my car ALL day, but now quoted me $2,651.45, but would need to order parts and complete the repair another day. I could not afford the repair and told them I would pick my car up. Again I asked them please fill the windshield wiper solution that they failed to do last time. When I picked up my car, they told me it had been refilled which it was not. The man working in the office came out and we lifted the hood. He pointed to the empty chamber saying that it had some fluid in there which it clearly did not. As he removed leaves from under the hood, he somehow pulled out the tube leading to the wipers so any remaining fluid dripped on the ground. Then he claimed it was a leak and pulled it back into the garage. If there were leaves under the hood which he had to clean out, it makes me wonder if they ever even lifted the hood. The man did fix the wiper and finally filled it with wiper fluid. Today, I went to another service station where they diagnosed the issue in less than half an hour and fixed my heating/AC for $161. This is a HUGE discrepancy from Top Notch’s almost $2,700 quote for the exact same repair. I am really shocked by the way I was treated as well as their apparent dishonesty.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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