All my car people, don’t bring your car here. Anyone who needs an oil change, feel free, clearly they do a great job. Here’s my experience: we brought our 2015 Ford Focus ST in because we thought the master and/or slave cylinder needed to be replaced. After stopping by the shop on my way home 2 days after dropping off the car, they tell me I need a new clutch. I do not. We just had it replaced. They charged me the $150 for what? Pushing it 20ft? Pushing a button to lift it? They didn’t give us a proper diagnosis and wanted to charge $4k (woah) for a new clutch? After telling them I knew it wasn’t the clutch, me telling them I thought it was the master and/or slave, they tried to charge minimum $1,500 for having to drop the transmission (that’s just the labor without properly even diagnosing it). So I have to pay $1,500 before even knowing what’s wrong with it. They couldn’t even take the time to see that the brake fluid was low. If you aren’t sure about things, ask questions. Reach out. Communicate. I would steer very clear from this “mechanic” shop. Yes we agreed to $150 inspection fee but what was inspected? We tried to be civil and go in and ask what we could do about the fee because we knew nothing was looked at. $150 could’ve gone to my children. I would have had no problem going with this shop had they properly looked at the car or communicated with us & not try to make us out for fools. I walked out still not knowing what is wrong with my car & $150 less. I would bring it to Meineke across the street. After speaking to them, they seem noble & honest.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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