Reseñas de Departamento de servicio's

4.7

(829 Reseñas)

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Oil Change 23

Tonkin Gladstone Hyundai 14

Care 12

Repair 10

Gladstone Hyundai 9

Reseñas Recientes

Hailey F.

Portland, OR

05/02/2022

Categoría: Service

Poor communication

Communication here is very poor. Many unreturned phone calls and emails. Poor record keeping. Given estimates that services would take “15mins” and have been there for an hour or left my car overnight due to the time. Have been told “you will hear from us by the end of the week” and then have had my calls and concerns ignored for nearly three weeks. Terrible service.

Ben P.

Portland, OR

2013 Hyundai Elantra

03/26/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good stuff

Roy R.

Sherwood, OR

03/16/2022

Categoría: Service

I year service at 5958 mi.

My service advisor, Ryan did a great job answering my questions. The service at this dealership is exceptional. It was fast, friendly, and complete. I am so glad I selected this location as my new preferred Hyundai dealership.

Cliente verificado

Mulino, OR

2021 Hyundai Sonata

02/28/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Experience!

Couldn’t be happier! All around great service, great people, and great vehicles! Would definitely recommend!

Robin D.

West Linn, OR

2014 Hyundai Santa Fe Sport

02/26/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Tonkin Gladstone Hyundai never disappoints

Clean facilities, honest work, prompt attention and never a disappointment.

Carol C.

Independence, OR

2019 Hyundai Santa Fe

02/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The Service Department was great to work with as they always are.

You buy a car from a sales person but that may be the only contact with them you ever have. You’re feelings about a dealership is almost always tied to your experience with the Service Department, good or bad. My experiences with Tonkin Gladstone Hyundai Service Department have all been exceptional. Not only do the work well and in a timely manner they are all personable and great to work with and talk to. Most of my experiences have been with John but anyone I have had contact with have been great. I know this is in my wife’s name but I have done all of the services, Don

James T.

Happy Valley, OR

2019 Hyundai Sonata Plugin Hybrid

ReScore Reseña™

02/11/2022

Cliente Verificado

Categoría: Service

Rocking

Staff is great, friendly, honest, timely, and seem to genuinely care. It's as if Disneyland became a car service center. Happiest shop on earth.

Reseña Original

02/11/2022

Tipo de Servicio: Maintenance

Categoría: Service

Car Repairs

Service staff is great.

TIM A., Service & Parts Director de Tonkin Gladstone Hyundai respondió el 02/11/2022 11:17 AM

James,

I am very sorry we didn't perform at a5 star level for your servcie visit. What can we do to make this right?

Tim Aytes
Service & Parts Director
503-258-5700

Michael S.

Oregon City, OR

2018 Hyundai Sonata

02/07/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

fast and efficient service

performed service and recall repair as requested and completed ahead of expected time

Tully M.

Portland, OR

02/05/2022

Categoría: Service

Amazing Car Buying Experience

We bought a 2022 Hyundai Tucson from the Tonkin Gladstone Hyundai dealership and we cannot speak highly enough of the experience from beginning to end. I had discussed the purchase in advance with Dale, the Sales Manager, and everything he had promised was kept. Ali, the salesman, was so helpful, friendly and worked very hard to ensure we had no issues or questions about any aspect of the purchase. Dane, the Finance Manager, helped us through the trade in and add-ons and never tried to pressure us to buy anything we weren’t comfortable with. As a veteran of numerous car purchases, I can say that this ranked among the very best of my experiences. I highly recommend that you visit this dealership for the best sales experience you will find in the areas.

Cliente verificado

Portland, OR

2020 Hyundai Venue

ReScore Reseña™

01/30/2022

Cliente Verificado

Categoría: Service

Helpful

I am grateful to the team at Tonkin Gladstone Hyundai. I bought my vehicle there and it is the only place I have taken my car for service. John is very helpful!

Reseña Original

01/29/2022

Tipo de Servicio: Maintenance

Categoría: Service

…

TIM A., Service & Parts Director de Tonkin Gladstone Hyundai respondió el 01/29/2022 05:57 PM

Tina,

I am so sorry John did nit do a better job for you, would you consider rescoring us?

Thank you,

Tim Aytes
Service & Parts Director
503-258-5700

TIM A., Service & Parts Director de Tonkin Gladstone Hyundai respondió el 01/29/2022 05:58 PM

I am so sorry John did not meat all your needs, would you consider rescoring us?

Thank you,

Tim Aytes
Service & Parts Director
503-258-5700

Cliente verificado

Beavercreek, OR

2016 Hyundai Genesis Coupe

01/26/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Nice people but left disappointed.

After working on the inside of my vehicle you would expect to at the very least to vacuum it out.

TIM A., Service & Parts Director de Tonkin Gladstone Hyundai respondió el 01/29/2022 06:06 PM

First let me say thank you for coming in to see us, we know you have a lot of options. I am very sorry we missed your vehicle. Due to Covid we have been very shorted handed these last few weeks, myself included. I assure you we try to make sure every car leaves cleaner, if possible, then when they came in. What can I do for you that I could possible get a re score to a Five?

Thank you very much,

Tim Aytes
Service & Parts Director
503-258-5700

Eric K.

Beaverton, OR

2021 Hyundai Elantra

01/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Superb service department!

Very professional and personable service advisors. They are quick and perform outstanding work. They try their hardest to make sure your experience while waiting is comfortable.

Barbara W.

Portland, OR

2021 Hyundai Kona

01/13/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Easy to schedule

It was easy to schedule an appointment in a timely manner. Service was done in the amount of time projected. The service manager was pleasant and helpful.

Daniel R.

Mulino, OR

2021 Hyundai Kona Ev

12/21/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good experience

Everything done in a timely manner. .

Dennis S.

Portland, OR

2012 Hyundai Sonata Hybrid

12/10/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Home Run after Striking Out

I think I’ve already written a Google review but it beats repeating; this dealership is a place you can trust! Sure, the prices are a bit gulping but after horrible experiences with 122/Burnside and Gresham dealerships, it was a breath of fresh air. Shop here; I don’t think you’ll be disappointed.

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