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Tom's Automotive

Puntuación Promedio
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(158 Reseñas)
85

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores
-
Promedio de ReScores
85
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating
The Intel on Tom's Automotive in Fitchburg, MA
Tom Isenberg opened Tom's Automotive Inc. in Fitchburg, MA in 1998. He was tired of seeing auto repair customers being treated poorly and dishonestly in many cases. With his own auto repair shop, he was confident he could provide excellent automotive services at a fair price, while treating people with the respect they deserve. Twenty years down the road, Tom's Automotive is known in the Fitchburg area for doing just that. We deliver quality work at an affordable price, as well as fast turnaround times. All our customers are treated with dignity and respect, and we maintain a clean and neat facility.
...more

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Mantenimiento del coche
Contacto
(978) 343-8667

Horario del Negocio

Mon
7:00 AM - 6:00 PM
Tue
7:00 AM - 6:00 PM
Wed
7:00 AM - 6:00 PM
Thu
7:00 AM - 6:00 PM
Fri
7:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Eastern Time (Us & Canada)
25 Summit St Fitchburg, MA 01420
Reseñas de Tom's Automotive 's
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(158 Reseñas)

MF
MIKE F.
Lunenburg, MA
Volkswagen TIGUAN SE/SEL 4MOTION
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2026
cliente verificadoCliente Verificado
10
Different ownership, same level of service
I recently brought my wife's SUV here for an air conditioning repair. We had initially brought it to the dealership (closer) and got a quote for almost 2k. I have used Tom's for over 20 years but was a little hesitant after finding out ownership had changed. Turns out, new ownership has maintained the standards originally set by Tom and I couldnt be happier- they completed the repair in a few hours on a scheduled day, saved us over $1300 vs the dealership quote, and we couldn't be happier with the whole experience. As long as the current service level stays at the exceptional level set by Tom, they will continue to have a life long customer here!
The Team A. de Tom's Automotive respondió el 07/27/2026 04:48 AM

It's fantastic to hear that your experience was excellent! We appreciate your loyalty over the years and are glad to have earned your trust again. Saving a solid chunk of change on repairs while keeping your cool—literally—is what we aim for! We'll keep our fingers crossed that our service levels remain exceptional enough to keep you around for the next two decades. Enjoy that refreshed air conditioning!

Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.