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Erin P.

Aberdeen, WA

03/04/2023

Categoría: Service

Get a 2nd opinion

The potential to screw people over is high. I took my vehicle in for a recommended recall for the engine knock sensor. Previously I had no issues with my vehicle. I was hesitant because of the theory "don't fix what isn't broken". I wish I would have went with my gut and left it alone. Fast forward a month, on the highway going 70+ with my children, my car goes into "limp mode". Here I am in the passing lane and wham no power. I was able to pull off the road and turn the vehicle off. I recovered but the vehicle never ran the same again. It started burning oil and would lose power on hills. After waiting close to two months I was able to get it in for diagnosis in January of 2023. I explained the issues, loss of power, no pull on hills, and the issue with it burning oil. After $189 the nice lady came to me and told me my vehicle needed a catalytic converter at the great price of $3400. Hesitant I decided to get a second opinion. I took it to a local muffler man, he tested it, drove it, and came back with the news it wasn't the catalytic converter. So I took it to get it diagnosed at a local repair shop. He drove it, tested the catalytic converter, and hooked a transmission reader up to find out that the transmission was bad. $1400 in parts and $1500 in labor later a new transmission is in. I am absolutely astounded that I could have potentially paid $3400 for a catalytic converter to find out that it was the transmission!! One, a generic catalytic converter online is around $200, had I had the muffler man replace it I would have been out $600 for parts and labor. Two, I was not aware at the time I made the appointment I would be required to pay $189 for diagnosis. Three, the diagnosis had no bearing on the real issue that was going on with my vehicle. Transmissions are the number one issue with Hyundai vehicles. A smart person can get online and see the complaints all while Hyundai sweeps it under the rug. DO NOT TRUST the dealership when it comes to diagnosing your vehicle. Go get a second opinion from a reputable repair facility. They depend on your money to feed their families and understand the value of getting their customer's vehicles back on the road. I will be coming for my money back and looking into other resources to make sure that my cost is covered for my new transmission and labor!
I would like to also add my review has nothing to do with the counter workers, outside of the issue with the cost of diagnosis they were amazing.

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