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Micah G.

Edinburg, TX

09/05/2022

Categoría: Service

Apparently does not need new business nor care

While on my way to a 30k mi maintenance appt, on June 24th, 2022, for my 2019 Tucson I bought a yr earlier from B.O., it began rod-knocking and then died with no warning(exact syptoms/basis for several class actions/settlements). HMA denied my claim. Not only did Tipton NOT "go to bat" for me, they said I needed new engine and would get back to me with price. 6 sent emails and 4 text msgs, over 2 week period, service dept finally got back to me. First, they would not work with me on labor, repair costs, offer payment plan...nothing. Basically,"8k, take it or leave it." I then asked how long it would take to get engine and install....that was a month ago. Calls, texts, emails go completely unanswered. (I have screenshots of all attempted contact and correspondence, with timeline.) I gave up on service dept and honestly didnt want to spend 8k on a remaned engine. So, I decide to look at just trading it and buying a new one....from THEM. You can't even beg these people to sell you a car. For over 6 weeks, Ive asked questions and presented offers to 3 different salesman through phone, MANY, MANY DMs, texts, you name it. NOTHING! All I get is, "I'll get with my manager and get back to you". Weeks go by, nothing. All the while the cars I'm interested in are being sold. I don't live in Brownsville, I work in Brownsville. I live an hour away and I can't be making trips there on my only day off to FORCE someone to give some attention to me, a frustrated yet STILL potential buyer, and take my money. What is worse, they all know I've been renting a car out of my own pocket, as no loaner was provided and warranty wouldn't cover rental. I gave Hyundai, Tipton Service Dept AND Tipton Sales Dept benefit of doubt, assuming they are in the business of obtaining new customers, providing customer service to the best of their abillity and thus retaining said customers for future sales, service, referals etc. I work in high-end retail and was even a Pre-owned Vehicle Sales Manager for 3 years, so I know not only how these depts work, how important negotiations are, customer care and building a continuing,"pipeline" for future growth is, and this dealership has failed massively, in my eyes. My car has sat there over 2 months as I rent and they don't even seem to care enough to TAKE MY MONEY that I'm willing to hand over, much less assist in getting me into a new vehicle. In my 30 plus yrs in retail, sales and service, I've never seen anything remotely like this.

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