While on my way to a 30k mi maintenance appt, on June 24th, 2022, for my 2019 Tucson I bought a yr earlier from B.O., it began rod-knocking and then died with no warning(exact syptoms/basis for several class actions/settlements). HMA denied my claim. Not only did Tipton NOT "go to bat" for me, they said I needed new engine and would get back to me with price. 6 sent emails and 4 text msgs, over 2 week period, service dept finally got back to me. First, they would not work with me on labor, repair costs, offer payment plan...nothing. Basically,"8k, take it or leave it." I then asked how long it would take to get engine and install....that was a month ago. Calls, texts, emails go completely unanswered. (I have screenshots of all attempted contact and correspondence, with timeline.) I gave up on service dept and honestly didnt want to spend 8k on a remaned engine. So, I decide to look at just trading it and buying a new one....from THEM. You can't even beg these people to sell you a car. For over 6 weeks, Ive asked questions and presented offers to 3 different salesman through phone, MANY, MANY DMs, texts, you name it. NOTHING! All I get is, "I'll get with my manager and get back to you". Weeks go by, nothing. All the while the cars I'm interested in are being sold. I don't live in Brownsville, I work in Brownsville. I live an hour away and I can't be making trips there on my only day off to FORCE someone to give some attention to me, a frustrated yet STILL potential buyer, and take my money. What is worse, they all know I've been renting a car out of my own pocket, as no loaner was provided and warranty wouldn't cover rental. I gave Hyundai, Tipton Service Dept AND Tipton Sales Dept benefit of doubt, assuming they are in the business of obtaining new customers, providing customer service to the best of their abillity and thus retaining said customers for future sales, service, referals etc. I work in high-end retail and was even a Pre-owned Vehicle Sales Manager for 3 years, so I know not only how these depts work, how important negotiations are, customer care and building a continuing,"pipeline" for future growth is, and this dealership has failed massively, in my eyes. My car has sat there over 2 months as I rent and they don't even seem to care enough to TAKE MY MONEY that I'm willing to hand over, much less assist in getting me into a new vehicle. In my 30 plus yrs in retail, sales and service, I've never seen anything remotely like this.

Frances V.

Brownsville, TX

04/02/2022

Categoría: Service

Tire repair

John was a great help. He check everything for me and was on top of it. Got a new tire in 2 days.

RUBEN R. de Tipton Hyundai respondió el 04/06/2022 07:55 AM

Thank you for your honest review. We strive in giving our customer the best experience possible and use your comments to train our staff. If you need anything else, please feel free to contact us.
Thank you
Ruben Reyes
Tipton Hyundai Service Manager

Luis L.

Brownsville, TX

03/31/2022

Categoría: Service

Sonata new engine

It's was a Hyundai long process as to the replacement of the new engine and I'm thankful that Tipton Hyundai of Brownsville was there helping as what was needed to do the job.

Lorena M.

Brownsville, TX

03/30/2022

Categoría: Service

Service on my vehicle

Really loved the way John took care of me when I took my car to get serviced. He worked with my work schedule for me to take in my car. He was very friendly, and took care of me quick. I had my 2 yr old daughter with me and we were in and out. I had an issue with my tire pressure and they looked into that and he assured me everything was in great shape. I'm glad I know when my car needs services again it's going to be a great experience and for sure I'll be asking for John!!!

RUBEN R. de Tipton Hyundai respondió el 04/06/2022 07:56 AM

Paul C.

South Padre Island, TX

2022 Hyundai Elantra

03/30/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

1st Oil Change and review

Everything was wonderful

RUBEN R. de Tipton Hyundai respondió el 04/06/2022 07:57 AM

Maricela A.

Brownsville, TX

2022 Hyundai Elantra

03/29/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Cool?

Very good service

Lori G.

Laguna Vista, TX

2022 Hyundai Santa Fe

03/25/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent Staff and Service

Service was great, the day of service on car, facility had a minor hiccup due to weather, the next day they serviced my vehicle right away. Definitely recommend Tipton Hyundai for your next vehicle purchase!

RUBEN R. de Tipton Hyundai respondió el 03/25/2022 12:10 PM

Thank you for your positive reviews. We strive to give all our customers a truly
exceptional service experience. If there anything else, you need please don’t
hesitate to ask us.
Thank you
Ruben Reyes
Hyundai Service Manager

Renaie H.

Harlingen, TX

2022 Hyundai Santa Cruz

03/24/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Completely Satisfied

As with everyone we have had the pleasure of dealing with since the purchase of our vehicle, the Tipton Hyundai Service Department did not disappoint. Everyone was as nice and handled our service appointment with utmost professionalism. We are very happy with the service to our car as well.

RUBEN R. de Tipton Hyundai respondió el 03/25/2022 12:11 PM

Jorge T.

Brownsville, TX

2021 Hyundai Sonata

03/22/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hello I am here

Customer priorities and how to handle incoming calls and taking care of a customer who is present.

RUBEN R. de Tipton Hyundai respondió el 03/25/2022 12:16 PM

Thank you for your valued feedback. We apologize for any shortfalls you may have encountered. We will certainly address these issues and use them in our constant training process. We truly want to give all
our customers an exceptional service experience. Please if there is anything else we can assist you with
please don’t hesitate to contact us.
Thank you
Ruben Reyes
Hyundai Service Manager

Darryl B.

Colorado Springs, CO

2022 Hyundai Santa Fe

03/19/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

scheduled service

Winter Texan, needing scheduled oil change and tire rotation. Service performed as expected, professionally and timely. Would use Tipton in future if in the area and service was needed.

RUBEN R. de Tipton Hyundai respondió el 03/22/2022 09:52 AM

Thank you for your positive comments. We truly apricate serving you and your vehicle needs. If there is anything we can do for you don't hesitate to ask.

Thank you
Ruben Reyes
Tipton Hyundai Service Manager

Erika S.

Edinburg, TX

2022 Hyundai Palisade

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Personnel were professional

It was my first time taking in my vehicle for an oil change, the front desk clerk was very nice and listened to my concerns. After my vehicle was serviced I noticed they had given a quick wash/rinse, and I thought that was very courteous of them.

Cliente verificado

Brownsville, TX

2015 Hyundai Sonata

03/16/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Sonata new engine

After installation of new engine car engine compartment was dirty with oil, and car was dirty, was not wash after service.

RUBEN R. de Tipton Hyundai respondió el 03/29/2022 06:25 AM

Thank you for your feedback we utilize this information to better serve our customers. Please feel free to advise us of anything we can do to provide you with a truly exceptional experience.
Thanks again,
Ruben Reyes
Tipton Hyundai Service Manager

Robert L.

Brownsville, TX

2022 Hyundai Tucson

03/15/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Awesome experience

Great ?

RUBEN R. de Tipton Hyundai respondió el 03/16/2022 03:27 PM

Cliente verificado

Los Fresnos, TX

2022 Hyundai Palisade

03/13/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Terrible service.. Rude Staff!

Service attendant accused me of spilling a drink in my car, without even knowing what was wrong with it. Proceeded to tell me they may not cover the cost if it was my fault. Turns out there was a defective electrical issue that had nothing to do with anything I did. I had just had coffee on my way to the store when my vehicle stalled and it smelled like coffee, which he assumed I spilt. He also recommended that i return to the dealership where I purchased the car. After speaking to the manager they ultimately fixed my car, but it was a terrible experience overall and I will never return.

RUBEN R. de Tipton Hyundai respondió el 03/16/2022 03:43 PM

Thank you for your feedback. Once again, I apologize for your experience and rest assured that this is not the way we take care of our customers. I know the Service Advisor made some errors based on the work load we had but this is no excuse in the manner we should have taken care of your needs. We continue to use this as training tool to better serve our customers. Once again I apologize for you experience and maybe we can serve you in the future.

Thank you
Ruben Reyes
Tipton Hyundai Service Manager

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