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The Auto Doc

Puntuación Promedio
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(329 Reseñas)
-100

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
3
Total de ReScores
5.0
Promedio de ReScores
-100
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

The Auto Doc is a full service repair and maintenance facility family owned and operated for over 17 years. All of our work is guaranteed for 24 months or 24,000 miles so you can drive with confidence. We treat you with respect and are always looking out for your safety and your vehicles reliability. The Auto Doc is a full service repair and maintenance facility family owned and operated for over 17 years. All of our work is guaranteed for 24 months or 24,000 miles so you can drive with confidence. We treat you with respect and are always looking out for your safety and your vehicles reliability.

Categorías
Mantenimiento de automóviles, Taller de reparaciones, Reparación de automóviles
Contacto
(713) 522-2277

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
1208 Montrose Blvd Houston, TX 77019-4218
Reseñas de The Auto Doc's
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(329 Reseñas)

GW
gravatar
GAIL W.
Houston, TX
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
09/05/2013
cliente verificadoCliente Verificado
Unhappy Customer
I asked the person who phoned to tell my car was ready for pickup, if there were any additional issues. I was told "NO". When I picked up the car, the receipt showed the front struts are weak & worn and I need transmission & brake fluid flushes. Also my check engine light was on immediately. Nothing was discussed with me. Even if your facility does not do this type of work, I should have been told what my additional issues are. Especially since I asked!! I am left now having to take my car to another shop to have this work done. The young man who put my work order in your system was very professional. I hope it was him who gave the assurance that my car was ok.
No Recomendado
Dave S. de The Auto Doc respondió el 09/18/2013 12:25 PM

Gail, Dave here at Auto Doc. I`m really sorry for the situation with your vehicle. We have made numerous attempts to contact you both by phone and email to help you but you will not return our calls/emails. Let me help clarify our conversation. We told you that there were no other problems with the system that we worked on ONLY. Your vehicle is 10 years old and most cars with this age and miles have numerous needs. Your car has been well kept and these needs are few compared to most cars this age. I`m sorry your check engine light was on when you left and we can turn it off for no charge. I`m not sure why it is on as we didn`t work in this area but we would be happy to help you with this issue. Gail, we are a complete repair and maintenance facility with AAA rating and a 2 year 24,000 mile warranty on all repairs so please let us take care of this engine light and we would be happy to discuss the other needs with you. Thanks for your business and we are always here to help.

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Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.