My 20 year old son took my 2013 Raptor in to replace leaking shocks. And check a squealing noise under the hood. When I received the quote they were charging 3 diagnostic fees totaling $700, around 8k in repairs plus over $1000 In miscellaneous shop fees. When I called and ask what the shop fees were or how they were calculated they could not explain. I also ask why I was being charged for 3 diagnostics when I already knew the shocks needed to be replaced. I understand paying for one fee but not 3. I said no to all the repairs after they couldn’t explain over $1000 miscellaneous fees. They ended up taking off one diagnostic fee and let me pick my truck up after paying $400 in diagnostic fees and $55 in misc shop fees. After I made a Facebook post they called and refunded me $38 saying I shouldn’t have been charged a misc shop fee on the diagnostic charge.
GF
G F.
New Braunfels, TX
05/07/2022
0
SUSPENSION
Took my 2000, 7.3 truck in for steering wandering.
They MISSED the steering box as the culprit.
Not only do they SUCK @ work, they'll KILL YOU w/wrong diagnostics.
JG
John G.
San Marcos, TX
09/08/2021
0
Bad service
Took my truck to get two more inches on my left the guy told me it could be done but did not check on the specs so after it was done after two attempts my truck ran like shit took it back and told them to take the 2 inches offAnd put it back the way it was never again will I go back and Still not running right
Y’all did a great job on my mustang got everything fixed I wanted fixed and in a timely manner I choose this place cause my buddy Chris works there and we are in the Lifted Outlaws truck club together .
Recomendado
FB
FRED B.
Mc Queeney, TX
Ford Pickup
07/22/2021
Cliente Verificado
keith knows my 460 cu. engine..and treats like it his..thank you
had noise coming out rear axale on work truck. Keith knows I'm out of work without it.. Got to it real quick and fixed it..Instead of me waiting on them ......they were waiting on me to pick it up..THank you all.
Great customer service all the way around, from the front desk to the guys in the back. Extremely helpful and honest. Wouldnt want to take my vehicles anywhere else.
Quality work cost quality money and that’s what this business is. Does it hurt how much I pay! Yes!!! But when I get my truck back it’s worth every penny.
Hands down the best quote for work I received. I looked around for weeks and couldn’t find a single shop to beat the price they gave me. They estimated the upgrades to my truck taking 8 hours, and truck was ready in 5 hours. Also kept me up to date and what was happening with my truck.
Had to call multiple time to get updates regarding my service and each time the response was, "I have to get with the tech and call you back". There again, I never received any call backs and had to call each time for updates. My truck was kept for over a week and some the issues I brought it for went undressed. Was told to bring it back.
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