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Angie S.

Braselton, GA

02/22/2023

Categoría: Service

Buying a vehicle

I would give -5 stars if that was available. I personally would never buy another car from this dealership. their finance person, Leslie told us everything was good to go with the car being approved and we signed the contract and gave our down payment. I was asked to furnish one proof of income (did that) and was told good to go. Almost a month later to the day we are told we are missing a vital piece of paperwork that they needed immediately that was not able to be obtain immediately, so they came back and took back the vehicle. Not nicely not professionally, not courteous, but mean and threatened to get a repo truck and charge us for it because we asked for our deposit to be in hand first so they did not have the vehicle and our money. They did reverse our deposit, but we are still waiting as it is pending in our bank account for going on two days now when we were advised by the general manager, and the finance department manager, that it was instantaneously redeposited which was a lie. Not only do they have zero customer service but everyone there seems to have a lack of knowledge and are very scatterbrained also zero communication skills between the departments. My husband had to wait there six hours due to a lack of communication when they were fixing something that was wrong with the vehicle as they had to keep it for a couple of days. Put us in a loaner car that’s smelt like marijuana. It did not seem like they did any type of inspection on the used vehicle that we bought. I was told when we bought the vehicle that the detail shop was closed. I would highly recommend if you are looking for a used vehicle or even a new vehicle You head on over to Beaver Toyota in Cumming they are amazing.

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