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Sutherlin Hyundai Athens

Puntuación Promedio
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(83 Reseñas)
42
Escribir una Reseña

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 3.7/5Calificación general 3.7/5Calificación general 3.7/5Calificación general 3.7/5Calificación general 3.7/5
Reseña Original
Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5Calificación general 1.7/5
6
Total de ReScores
3.7
Promedio de ReScores
42
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Welcome to the brand new Sutherlin Hyundai Athens! Your one stop for all your Hyundai automotive needs. We have a professional staff ready to take care of your vehicle needs, please contact us to make an appointment today. Welcome to the brand new Sutherlin Hyundai Athens! Your one stop for all your Hyundai automotive needs. We have a professional staff ready to take care of your vehicle needs, please contact us to make an appointment today.

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Concesionario Hyundai
Contacto
(706) 612-9500

Horario del Negocio

Mon
7:30 AM - 6:00 PM
Tue
7:30 AM - 6:00 PM
Wed
7:30 AM - 6:00 PM
Thu
7:30 AM - 6:00 PM
Fri
7:30 AM - 6:00 PM
Sat
7:30 AM - 2:00 PM
Sun
closed
* No Se Proporcionó Zona Horaria
4160 Atlanta Highway Athens, GA 30606
Reseñas de Departamento de servicio's
Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5Calificación general 4.3/5
4.3
(83 Reseñas)

RW
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Robert W.
Athens, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
04/28/2023
0
Categoría: Service
Avoid like the plague
The worst Stealership in Athens. I would rate them less if I could. I took a trade in with me and the price given for my trade was agreed upon prior to purchase. I Allowed them to obtain my credit report which showed I was a qualified purchaser. We crunched the numbers and I signed a contract for a car with 187 miles on the clock but was told it was a new car. My monthly payments were fine at $468 per month. As soon as I pulled into my driveway, I received a call from the sales manager at the dealership stating that I had to come back up and resign a second contract. This contract had me paying nearly $550 per month. This is what’s called a Yo-Yo sale in the automotive sales industry. It’s illegal in the state of Georgia. After reviewing the original contract and raising questions, I asked for my trade in back. I was told I couldn’t have it back and was forced to sign the new contract just to get back home. Keep in mind all this was on a weekend. They couldn’t sell my trade until after Capital One released the paperwork. They had to pay for that to happen.
As time progressed, the car was taken back to the point of sale for the exact same repair “DTC P0025” on 3 occasions. It is a Lemon as per Georgia law. I contacted corporate and Hyundai finance over this car. I’d advise people to stay away from this stealership as that they do bad business in my opinion. To get out from under the liability of this car, I had no choice but to abandon it on the Stealerships lot. Buyer Beware!!!!!! The stealership is so bad that the sales manager and sales person that I dealt with left within 3 months of this purchase. I still have both copies of the contracts and have consulted a lawyer along with the District Attorney’s office in reference to this matter.

AS
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Angie S.
Braselton, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/22/2023
0
Categoría: Service
Buying a vehicle
I would give -5 stars if that was available. I personally would never buy another car from this dealership. their finance person, Leslie told us everything was good to go with the car being approved and we signed the contract and gave our down payment. I was asked to furnish one proof of income (did that) and was told good to go. Almost a month later to the day we are told we are missing a vital piece of paperwork that they needed immediately that was not able to be obtain immediately, so they came back and took back the vehicle. Not nicely not professionally, not courteous, but mean and threatened to get a repo truck and charge us for it because we asked for our deposit to be in hand first so they did not have the vehicle and our money. They did reverse our deposit, but we are still waiting as it is pending in our bank account for going on two days now when we were advised by the general manager, and the finance department manager, that it was instantaneously redeposited which was a lie. Not only do they have zero customer service but everyone there seems to have a lack of knowledge and are very scatterbrained also zero communication skills between the departments. My husband had to wait there six hours due to a lack of communication when they were fixing something that was wrong with the vehicle as they had to keep it for a couple of days. Put us in a loaner car that’s smelt like marijuana. It did not seem like they did any type of inspection on the used vehicle that we bought. I was told when we bought the vehicle that the detail shop was closed. I would highly recommend if you are looking for a used vehicle or even a new vehicle You head on over to Beaver Toyota in Cumming they are amazing.

JC
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J C.
Decatur, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/17/2023
0
Categoría: Service
Will ignore you if they cant get money from you.
For 8 months I have been trying to submit a gap cancellation form. I love my car but they still scammed me. They originally gave me a bad deal on my car because I was naive and needed a car. Now thankfully I have refinanced for a way better deal that is fair. But trying to get them to return a call or answer in general is impossible. They have lied that they submitted my paperwork two seperate times. Every time I call to make sure they have done what they need to do they ignore me. When I can get someone on the phone they get an attitude with me when I explain all the issues and my frustration. They have told me twice that I can ssubmit to them by email because I know live and hour and a half away. Finally talking to someone today they told me I have to come in person. I have done my due dilligence with calling and emailing to check on this process. I have been trying to submit gap cancellation forms since august 2022 and it is now February 2023. I know they are hoping I give up because they dont want to lose the money they got from me.

JC
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Joshua C.
Royston, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
01/25/2023
0
Categoría: Service
Service Department and its Manager are a SCAM *** Damaged my car, UNSAFE.. DO NOT USE!!!
On 12/22/22 I took my 2021 Palisade to Southern Hyundai for a routine oil change at the 37K mile range. I was told by the line manager "Shane" that it was time for the Hyundai recommended engine flush, valve cleaning, break flush, etc. Reluctantly I agreed to some extra maintenance, as I was suspicious of the actual need with such few miles on a new car. 100's of dollars later the car was returned to us and during the first week, we started experiencing alerts and error codes that were all related to the radar and early breaking safety system. The radar would self-disable after reporting it was blocked, yet there was nothing blocking it. The car would not perform "smart cruise" and it automatically applied the brakes on my wife as she drove down I-85, for no reason. Given the obvious mechanical problems and safety concerns, I called the service department to schedule an assessment. I was met with immediate hostility and defensiveness as I explained the situation. I was constantly informed by the line manager that they were not at fault, despite my lack of blaming them. The appointment was scheduled and the car was dropped off. After 1 week I called for an update since I had not received any calls from them. I was told they had not yet worked on it. I repeated my concerns and impressed upon them my desire to have it repaired and returned promptly. The following day I received a call from a receptionist, not a manager or a technician, to come to pick up my vehicle, and that there was nothing wrong with it. I called to complain and was met, yet again, with hostility and denial of blame that I had not cast. RELUCTANTLY I picked up my vehicle only to find damage to my front bumper as I inspected the car in their parking lot. I showed the damage to their Service Manager "Alexi" who also attempted to argue and deny any fault. They took preliminary pictures of the car, per their procedure, but were only able to produce pictures of the sides and rear of the vehicle. The front pictures had mysteriously disappeared. They agreed to replace the trim but insisted the car was not malfunctioning, there was no evidence on the vehicle computer and they couldn't recreate the conditions. They insisted I take the vehicle and wait for the small trim piece to arrive. Immediately, I began to have the same sequence of events repeat itself. We experienced repeated error codes, blocked radar, failed "smart cruise", Rear radar fault, side radar fault, and vehicle auto-breaking for no reason while on the interstate. This time my wife was 2 hours away from home and neither of us was willing for her to risk her life to return home in it. This was obviously contrary to the service departments and managerial staff at Sutherlin Hyundai's advisement, as their lack of concern for our safety was extraordinarily evident! They were only concerned about their money over our safety or their promise of good customer service. They repeated their original statement that nothing was wrong with the car and they had done nothing wrong.
We decided we would get a second opinion. The car was only a few miles away from where we bought it, so I ordered a rental car, for my wife's safety, and delivered the Palisade to a separate Hyundai Dealership for evaluation. After explaining the current situation, vehicle condition, and horrible experience with Southern Hyundai Service Department, the new dealership took our car, treated us fabulously, and ensured me they would find the problem. After 2 hours with my car, I received a call, from their Manager, to inform me they have located the problem. My radar bracket had been bent by 1.5 degrees down when, it looked to them, that someone stepped on the front bumper. This also explained the bumper damage. I asked them how they knew this and were able to determine this so quickly. Their answer was the fault codes were in the vehicle computer (contrary to what Sutherlin Hyundai said) and they put the vehicle in their Laser alignment system for the radar and safety system (Sutherlin Hyundai did not do this). The new dealership also informed me that my vehicle should not have had any extra maintenance per Hyundai recommendations at the 37K mile point and that the other dealership should not have sold and performed those services. I HAVE BEEN CHEATED AND LIED TO, AND MY WIFE'S LIFE WAS PUT IN DANGER BY SUTHERLIN HYUNDAI!
I attempted to escalate the conversation to the General Manager of Sutherlin Hyundai and was appalled at how I was spoken to and treated. After explaining the entire situation, including the pictures of the error codes with the milage, the reports from the other dealership, and the statements of our experience I requested that they pay for the damages, reimburse my rental vehicle fee, time, and fuel costs, as well as, pay for the loss in vehicle value due to their damage, negligence and failed customer service. I explained that since their pictures disappeared mysteriously, I was told there were no error codes on the computer, and their willingness to allow my wife to risk her life in this vehicle - MY TRUST WITH THEM WAS GONE. The only option I was given by Sutherlin was to deliver them the car and allow them to fix it. I replied, "NO, I do not trust you any longer." I requested they evaluate the repair cost and write me a check to include the loss in value, rental car cost, and fuel cost. I stated they would prefer to take my vehicle where I wanted to and trusted. They refused and said they would not entertain this option. I also stated that I had purchased a car from them for my daughter and customer loyalty did not matter at all. They have already got my money and now they don't care about their word or customers' safety over their money.
This company only cares about their money, not their word or OUR SAFETY. DO NOT USE THIS COMPANY FOR ANYTHING! ******BEWARE********

RM
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Ren M.
Athens, GA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2022
10
Categoría: Service
Thank You Sutherlin Hyundai for my miracle car.
I just want to thank the awesome people at Sutherlin Hyundai for going that extra mile to help me get my car. I bought my car at Sutherlin a couple of weeks ago been busy with school so this review is late. I apologize. First up, I want to thank Jennifer (BDC Rep) Gabe who stayed in contact with me weekly as I prepared to purchase and he was my main contact and key in helping me get my car. I want to thank Marion and Andre, who also called and stayed in touch, and on the day I bought the car, they worked long hours and went above and beyond to help me. I feel like all of them are family. I will never forget you and I will recommend Sutherlin Hyundai to others. Keep up the great work. Because going above and beyond like you did for me means so much and the world needs more of what you offer.

TH
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Tom H.
Athens, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/26/2022
0
Categoría: Service
Service, NOT!
HORRIBLE! Took Sonota in to find out why it was slipping. They test drove and said it was transmission. Quoted $12,000 new and $6,000 rebuilt. The whole time they were trying to buy the car. Offered $2,000. What a joke. I knew they were trying to scam me. Took the car to a hybrid specialists and they found the problem in a cylinder of the "rebuilt engine" Hyundai put in the year before when the engine blew up. $1,500 later I sold my car for $12,000. I hate Hyundai and Sutherlin is the devil.

TH
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Tom H.
Athens, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/26/2022
0
Categoría: Service
Ripoff Scammers in all departments.
HORRIBLE! Took Sonota in to find out why it was slipping. They test drove and said it was transmission. Quoted $12,000 new and $6,000 rebuilt. The whole time they were trying to buy the car. Offered $2,000. What a joke. I knew they were trying to scam me. Took the car to a hybrid specialists and they found the problem in a cylinder of the "rebuilt engine" Hyundai put in the year before when the engine blew up. $1,500 later I sold my car for $12,000. I hate Hyundai and Sutherlin is the devil.

PE
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Portia E.
Lawrenceville, GA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/08/2022
0
Categoría: Service
Terrible Service!!!
By FAR the worst customer service and communication I have ever encountered when dealing with a dealership (and I've dealt with several) I have a new car that was experiencing issues. I needed a new part that was covered under warranty. I was informed it would be there in 2 weeks and I would get a call when it came in. I called multiple times after the 2 weeks came and went, I either received no response or was informed the part had not arrived. After several months of waiting they finally informed me the part would be rushed and it would be in 2 weeks. I never once received a call and when I tried to call back no one answered as always. I finally called back today after waiting for another month and was informed the part had arrived but after 45 days it's returned if it is not picked up, so it had already been returned. Not once did I ever receive a call for this part which is vital to me seeing the road clearly. If you are looking for a Hyundai dealership to service your car, this is NOT THE ONE!!!!!

Cliente verificado
Pompano Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Thank you!
My last visit to the dealership was a breath of fresh air compared to previous experiences. The only issue I had, was people trying to sell me a new car over and over again. I'm there for service, not sales, so leave me alone.

TD
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Tonya D.
Winder, GA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/05/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
2
Categoría: Service
Slow and incomplete service
I was 10 minutes early for scheduled appointment. Was supposed to be oil change and tire rotation. Took 1 1/2 hrs for oil change , and no tire rotation.

CC
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Cynthia C.
Athens, GA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2022
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
10
Categoría: Service
Customer service has always been great
Awesome service returned car better than it was! And received vehicle back faster than expected for a motor replacement

SN
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Scott N.
Athens, GA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/01/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
9
Categoría: Service
Only a 3 star because short staffed. Would go back to this dealer ship.
Courteous and would go back for service

DE
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Doreen E.
Winder, GA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Very happy with the dealership
I was very nervous reaching out to the dealership because I had horrible service experience with my previous dealer. When I called everyone seemed very nice and ready to help. I explained what I needed, they scheduled my appointment. I’m very thankful they were able to get me in and out quickly, explained everything and walked me to the door. I will definitely go back in the very near future.

EG
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Edward G.
Jefferson, GA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/29/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
7
Categoría: Service
Not notified when vehicle was finished
As stated previously, it seems more help is necessary in service bay. I was not notified vehicle was finished then had to retrieve vehicle from parking area myself as noone was available

DB
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Darla B.
Braselton, GA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/22/2022
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Visit was quick for service.

Mostrando Reseña 1 - 15 de 83 en total
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