The dealership was chaos. Horrible communication across teams. The salesman (Philipp) was sweet and not a typical sleezy salesman. But he was uninformed about the correct processes in buying a car. The finance office was also sadly uninformed about the buying process.
They were obviously not used to people buying in cash. And we were penalized for doing so.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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The dealership was chaos. Horrible communication across teams. The salesman (Philipp) was sweet and not a typical sleezy salesman. But he was uninformed about the correct processes in buying a car. The finance office was also sadly uninformed about the buying process.
They were obviously not used to people buying in cash. And we were penalized for doing so.