I needed the 30K service done for my Accent HB, so I made the appointment on the website. I got a call back in less than five minute from Bryan with a confirmation and some preliminary question about what will be done once I brought the car in. On the day of the appointment, everything was going smoothly at check in until my son and I decided to wait in the waiting room for the Enterprise shuttle so we can pick up our free rental. The remote doesn't work and the tv was on a mild horror show. Not so bad for me, but very bad for my toddler. Couldn't they have left it on a news broadcast instead? Luckily, the guy from the rental place showed and we were off. Bad luck for us, the only car they have available as a free rental was a Chevy Spark. Made me glad I bought an Accent. The spark was good if you don't care about power, steering, looks, or noise. It was Chevy's way to get you to either buy one of their larger model or buy the competition's model. Fast forward to a bit after one PM, I got a voice mail from Bryan saying my car is ready. On time and as promised. He walked me through what was done, answered all my questions and then some. I am confident of the work done on my car and Bryan has earned my trust in the service department of Steven Creek Hyundai. So to summarize: Car drop off was smooth, customer service was great (both at the rental and at the service department), car pick up was also smooth, and the same with the pick up and drop off at Enterprise. What could be improved? A working remote in the waiting lounge of the dealership. Instead of a rental offsite, why not a loaner of another model Hyundai? Missed an opportunity to up sell or cross sell your existing client on a new or different model. For Enterprise, why punish your client on a free rental? Sure it's free, but the Spark? Should have been named the Frazzled, because that's what became of my nerve after driving that Chevy. At least Bryan at the service department finished off my experience in a great way. Final note: the funny way the car drove before I brought it in for service, whatever Bryan's team did, the car is back to it's rock solid self again. Kudos to Bryan and his team of techs.

Recomendado

Shawn P. de Stevens Creek Hyundai respondió el 05/24/2014 11:43 AM

Mr. Le

Great to hear your thoughts regarding your recent service visit with us. I do apologize for the mis-hap with the TV in the waiting room, the channel usually always feeds the news...

Have a great holiday weekend and look forward to seeing you on your next service visit.

Warm Regards,
Shawn Poirier
Service Manager

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