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Process 4

Oil Change 4

Steele Hyundai 4

Part 4

Location 3

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Michael L.

San Marcos, TX

09/15/2026

Categoría: Service

Absolute terrible service from a certain service adviser

Let me start off by saying that I bought a tuscan new in 2017 from this dealer and had the most amazing experience with the purchasing side... granted at that time it was a "Roger Beasley" Hyundai dealer...currently it is a "Steele" Hyundai. I took my tuscan in for a extended warranty claim to have the ac compressor looked at and it took an entire week to schedule a diagnostic day to bring it in... from there it took another entire week with zero communication from the service advisor to get the diagnostics actually done for warranty purposes. I was upset about that, but got over it! Once they did the diagnosis, i didnt hear a peep out of anyone for almost 2 entire weeks... in that time I called the dealer for updates and could not get thru to my service advisor and was told he would "call me back asap"! That never happened, I waited waited and waited for days, never got a responce. Kept trying to get an update and kept getting the same ol responce of "waiting to here from warranty company, will call you sa soon as we have an answer!" That call never came. Yada yada yada, long story short, after 5 weeks of nothing getting done, and my service advisor changing the prices of what I would owe 3 times... I finally lost all patience and blew up over a phone call that I actually got thru with... my tuscan was finally getting worked on.
My overall problem im trying to get at is that there was absolutely zero effort on the service advisors side of communication with me as a customer that needed to get his car back for work purposes!
Needless to say that ill never buy nor service my vehicles with this dealer due to this experience!
Im now having to do this review on my own because they would not give me a review link knowing this would be a bad review for them!!!
I hope this helps anyone....
Customer service was a joke to this man, not sure what I did for him to treat my transaction this way...
Btw... service advisors name was Jason...

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