I have been taking my Mercedes here for about 3 years and have received excellent service. They are knowledgeable and good about prioritizing repairs for me.
Southwest Auto was a referral from a friend who said he was treated fairly, this coming from a Army veteran who served as a mechanic repair of military vehicles.. costs are costs but finding a service garage that has the integrity and experience is key...peace be with you all.
Mike said everything was fine, but in the beginning he didn't get a lot of information. He received a call about what the warranty covered, but not what the staff found or what was going on or any itemization. So he feels like they skipped a step.
SW Auto is the only dealership and shop I’ve used for twenty years. I’ve purchased two Volvo’s from them and have always used their service department for repairs and maintenance where I can always count on the staff to care for my cars in a professional and timely manner. SW Auto is the place for me.
I never actually met anyone there as this was a long distance insurance claim and repair but Randy was in contact all the way through this ordeal and that really helped me out a lot. I had my car shipped back from Dallas to Springfield, Mo and the repairs are top notch.
Maribella said this business has been a blessing to her. She stated that they show more care and concern for her vehicle then the Mercedes dealership does. She said they are knowledgeable, trustworthy and very helpful.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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