South Point Hyundai in Austin, TX is staffed with expert technicians who provide quality Hyundai repair and maintenance.South Point Hyundai in Austin, TX is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I was never impressed with the Service Dept at this dealer. In fact, past 3 years since I bought my new Hyundai, I decided I would never buy another Hyundai due to lack of good service dept. That has all changed. I had a great experience with Hayleigh one of the Service people yesterday. Fast, efficient, fair and got me out in 1 1/2 hrs with a complimentary car wash included.
JV
Jaco V.
Georgetown, TX
04/25/2024
0
Categoría: Service
Bad service - Jared/Sonny
regret to express my dissatisfaction with Hyundai South Point. The management and sales team appear to lack the necessary expertise and willingness to provide satisfactory customer service. I have purchased two vehicles from them, which has undoubtedly resulted in a commission for the dealership. However, when I find myself in need of their assistance, the service seems to be non-existent.
I have made multiple attempts to reach them, leaving several messages, but my calls remain unanswered. On the rare occasion that I do manage to connect with them, the conversation is unproductive and ends abruptly. This level of service is unacceptable.
Furthermore, I purchased a new vehicle that arrived with a dent on the side door. Despite their assurances, this issue has yet to be resolved. The dealership seems to be full of promises but lacks follow-through. This experience has been deeply disappointing
JV
Jaco V.
Georgetown, TX
04/25/2024
0
Categoría: Service
Bad services
regret to express my dissatisfaction with Hyundai South Point. The management and sales team appear to lack the necessary expertise and willingness to provide satisfactory customer service. I have purchased two vehicles from them, which has undoubtedly resulted in a commission for the dealership. However, when I find myself in need of their assistance, the service seems to be non-existent.
I have made multiple attempts to reach them, leaving several messages, but my calls remain unanswered. On the rare occasion that I do manage to connect with them, the conversation is unproductive and ends abruptly. This level of service is unacceptable.
Furthermore, I purchased a new vehicle that arrived with a dent on the side door. Despite their assurances, this issue has yet to be resolved. The dealership seems to be full of promises but lacks follow-through. This experience has been deeply disappointing
DW
Denise W.
Pflugerville, TX
04/02/2024
0
Categoría: Service
Very Unprofessional and Dishonest
I brought my vehicle to the service department. The initial technician stated the issue appeared to transmission related and would be covered by warranty. It took nearly 2 weeks to get full diagnosis, which turns out was not transmission and not covered under warranty. It was going to cost ~$4,000 to repair and an additional $500 for rental car. Hyundai assured me that rental would be covered and now I am being told that they will not reimburse me for the rental. I was treated very poorly and talked to like I was an idiot by the service advisor. I care for my 85 year old mother and could not be without a vehicle. If they would've be honest from the beginning I would've made taken a different route to get the vehicle repaired and no rental. I chose to take vehicle elsewhere and was able to get diagnosis and repairs completed same day for less than 1/2 the cost of what Hyundai was going to charge and no expense for rental car. My family have owned Hyundai vehicles for years, but never again. I will also share my experience with others in hopes they avoid the stress and frustration that I had to endure.
DM
Dong M.
Austin, TX
03/28/2024
9
Categoría: Service
Costumers service
Larry was excellent helping buy a car.
CG
Clint G.
San Marcos, TX
03/21/2024
0
Categoría: Service
Beware
You have read these words before on a review: "If I could leave fewer than one star I would!"
No one ever meant those words more than I do.
A few days ago we bought a 2023 Genesis G70 from this South Point Hyundai. 3.3 turbo. Sport model. Loaded. We have put 150 or miles on it.
It is a great car, and I'm glad we have it. Again, we bought it only few days and about 150 miles ago.
It will never ever ever go to South Point Hyundai for service or for any other reason. In fact, I'm going to hold my nose every time I drive past South Point Hyundai.
Why...? Four reasons:
(I'm going to choose my words carefully and gently here because I don't want to get sued. I imagine the kind of people who would treat my wife and me they way they did probably get a lot of negative reviews and have a few retaliatory pit-bull lawyers on retainer).
Please read between the lines a bit and feel free to up the volume and read between the lines on my review.
Again, why such a negative review of South Point Hyundai:
ONE) The South Point Hyundai manager initially offered us about 1/2 of what our trade in was worth. I should have understood then and there what sort of people we were dealing with, walked, and never came back. A fellow who is willing to cheat you is a fellow who is willing to cheat you.
After I protested strongly he ended up almost doubling his offer--to an almost fair amount. Had I not pushed and prodded we would have been cheated of about 1/2 the value of our trade. You too...maybe.
BEWARE!
TWO) We settled with South Point Hyundai on a number for the car's price. Literally, we shook hands on it. Well, when I got home I noticed that a key number had changed in the final paperwork. Not in our favor, and not enough to set off alarm bells when I was writing the check. But, different and enough to really matter. If you go to this place, take a camera and a calculator.
I wish I had photographed some of the paper work we exchanged while negotiating. Of course, all the negotiation paper work is gone.
BEWARE!
THREE) During the test drive with the South Point Hyundai salesperson I, my wife, and the sales person all noticed that the car had a slight wobble. The South Point Hyundai sales Person blamed they wobble on the surface of the access road. The access road was the highest speed of our test drive. The rest of our test drive was at lower speeds on surface streets and we did not notice a wobble.
No big deal. I told the salesman that we would get the tires balanced first thing when we got the car home. We did. When we took the car to get the tires balanced we learned that both passenger side rims were bent. Not a lot, but bent to the degree that the tires would not balance.
We took the car to the largest and most reputable tire company in the country. The national tire service company PUT IN WRITING that that the rims were bent, they could not be balanced, and they would cause premature tire wear.
I contacted South Point Hyundai about the bent rims. South Point Hyundai was less than helpful and less than willing to help. They didn't care one wit about our bent rims or the documentation from the national tire company saying that our rims were bent.
I heard these things from Sough Point Hyundai: They can't be bent. You are imagining it. The national tire company doesn't know anything about rims, they just sell tires. You drove it, They aren't bent that much. Etc.
I said I'd like to take the rims to a professional place that straightens rims and have South Point Hyundai pay the bill--BUT ONLY IF THE RIMS WERE BENT. I offered to take the rims off, transport them to the company that straightens them, put them back on, and be responsible for the whole process.
If the rims were not bent, South Point Hyundai would not have to pay a cent. South Point Hyundai would not agree to my request. They more or less told me to pound sand.
BEWARE!
FOUR) More than a couple of the South Point Hyundai people we dealt with needed to take a shower. Some of our close-quarter dealings were quite aromatic and unpleasant.
BEWARE!
CG
Clint G.
San Marcos, TX
03/21/2024
0
Categoría: Service
Beware
You have read these words before on a review: "If I could leave fewer than one star I would!"
No one ever meant those words more than I do.
A few days ago we bought a 2023 Genesis G70 from this South Point Hyundai. 3.3 turbo. Sport model. Loaded. We have put 150 or miles on it.
It is a great car, and I'm glad we have it. Again, we bought it only few days and about 150 miles ago.
It will never ever ever go to South Point Hyundai for service or for any other reason. In fact, I'm going to hold my nose every time I drive past South Point Hyundai.
Why...? Four reasons:
(I'm going to choose my words carefully and gently here because I don't want to get sued. I imagine the kind of people who would treat my wife and me they way they did probably get a lot of negative reviews and have a few retaliatory pit-bull lawyers on retainer).
Please read between the lines a bit and feel free to up the volume and read between the lines on my review.
Again, why such a negative review of South Point Hyundai:
ONE) The South Point Hyundai manager initially offered us about 1/2 of what our trade in was worth. I should have understood then and there what sort of people we were dealing with, walked, and never came back. A fellow who is willing to cheat you is a fellow who is willing to cheat you.
After I protested strongly he ended up almost doubling his offer--to an almost fair amount. Had I not pushed and prodded we would have been cheated of about 1/2 the value of our trade. You too...maybe.
BEWARE!
TWO) We settled with South Point Hyundai on a number for the car's price. Literally, we shook hands on it. Well, when I got home I noticed that a key number had changed in the final paperwork. Not in our favor, and not enough to set off alarm bells when I was writing the check. But, different and enough to really matter. If you go to this place, take a camera and a calculator.
I wish I had photographed some of the paper work we exchanged while negotiating. Of course, all the negotiation paper work is gone.
BEWARE!
THREE) During the test drive with the South Point Hyundai salesperson I, my wife, and the sales person all noticed that the car had a slight wobble. The South Point Hyundai sales Person blamed they wobble on the surface of the access road. The access road was the highest speed of our test drive. The rest of our test drive was at lower speeds on surface streets and we did not notice a wobble.
No big deal. I told the salesman that we would get the tires balanced first thing when we got the car home. We did. When we took the car to get the tires balanced we learned that both passenger side rims were bent. Not a lot, but bent to the degree that the tires would not balance.
We took the car to the largest and most reputable tire company in the country. The national tire service company PUT IN WRITING that that the rims were bent, they could not be balanced, and they would cause premature tire wear.
I contacted South Point Hyundai about the bent rims. South Point Hyundai was less than helpful and less than willing to help. They didn't care one wit about our bent rims or the documentation from the national tire company saying that our rims were bent.
I heard these things from Sough Point Hyundai: They can't be bent. You are imagining it. The national tire company doesn't know anything about rims, they just sell tires. You drove it, They aren't bent that much. Etc.
I said I'd like to take the rims to a professional place that straightens rims and have South Point Hyundai pay the bill--BUT ONLY IF THE RIMS WERE BENT. I offered to take the rims off, transport them to the company that straightens them, put them back on, and be responsible for the whole process.
If the rims were not bent, South Point Hyundai would not have to pay a cent. South Point Hyundai would not agree to my request. They more or less told me to pound sand.
BEWARE!
FOUR) More than a couple of the South Point Hyundai people we dealt with needed to take a shower. Some of our close-quarter dealings were quite aromatic and unpleasant.
BEWARE!
JH
Jeanette H.
Cedar Creek, TX
03/16/2024
0
Categoría: Service
Lied to
I am a 80 year old woman first time car buyer my husband who is now deceased always bought the car. I came to Southpoint Hyundai to buy a palisade which was recommended by my daughter. I brought a cashiers check for $50,000 and said that’s all I wanted to spend knowing me the palisade cost $17,000 more and they had me sign a contract for finance which I did not understand, I drove the palisade for approximately two weeks and I didn’t like the way it drove went back and said I wanted to trade it in for a car for the same value. I ended up getting a Santa Cruz fully loaded and 13,000 more in financing after I gave them another 6000 in cash , the last thing I remember Carter, the finance guy telling me was about the extended warranty and $13,000 and I was a little bit confused. I signed the paperwork thinking I had just bought the car not financing I have never received any help or explanation about anything and then my car was towed and caused me a lot of trouble. I wish they could’ve told me from the beginning that it is not a service contract but that’s what you owe on the Santa Cruz. I would recommend people not use Southpoint Hyundai for anything. The icing on the cake 03/12/2024 my santa cruz was repossessed when a friend of mine took me by the dealership, he ended up getting cussed out by Sonny the general sales manager.
JV
Justin V.
Cedar Creek, TX
03/16/2024
0
Categoría: Service
Unprofessional jerks
Would give a 0 went to dealership with an 81 year old lady friend during the process of buying two cars at Hyundai Southpoint never realized that she financed either car and thought the contract she was signing was for extended warranty. So I went with Jeanette. And Sonny greeted us at the door and I told him I was very upset and that they had F’D an old lady. Sonny went ballistic start screaming at me to leave the dealership, then got my face and said FU and then said suck my genitals.. I don’t know if he was on drugs or what but the man was crazy. When I tried to walk with my friend Jeanette to the finance office to find out what all they had done, he proceeded to bump into me and said I bumped into him, and he would not let me talk to Carter in finance. he’s the one that did the contract with Jeanette an 80 year old woman who didn’t know what she was signing
JV
Justin V.
Cedar Creek, TX
03/15/2024
0
Categoría: Service
Trying to help 81 year old female friend
A friend of mine Jeanette 81 year old female first time car buyer, bought a 2023 palisade and said it drove to rough for her. She brought it back to South Point and they then sold her a santa cruz not telling her she owed 17,000 to Hyundai financial services in financing the santa cruz . she thought she was paying $13,000 for an extended warranty. she thought since she paid $56,000 cash she owned the car outright, she did not realize she was signing a finance contract. She had been to the dealership several times and kept saying please cancel my extended warranty as $13,000 dollars was an outrageous amount and they never told her it was financing for the car. On 03/12/2024 her car was towed for non payment on a sales contract she was unaware existed. I came to the dealership 03/14/2024 around 2:30 pm wanting to help her understand the contracts she had signed. Sonny Nassar general sales manager greeted us at the door and I told him Jeanette had been F'd by the dealership and was upset. He then started yelling at me to leave the dealership and cussing at me telling me F-You, Suck my Privates. He then bumped me with his shoulder saying don't touch me Leave immediately. He ushered my friend Jeanette into a room with a lock on it telling me I could not help Jeanette. The GENERAL SALES MANAGER yelling and screaming cussing me Getting in my face and threatening me what kind of juvenile do they have running this place. Never go here as they take advantage of elderly old women. How would Sonny feel if this was his grandmother. thanks Justin Voigt
JG
Jaclyn G.
La Palma, CA
02/25/2024
0
Categoría: Service
Horrible Service
I had an 830am appointment to replace the cabin and engine air filters. Told me it would take 1-2 hours. When it was almost 1130am and no one had told me anything, I went to the car dropoff area asking whoever was around for information about my car. One person was going to ask the technician for me, but that person had me waiting again for at least 15 min, so I decided to go to the source. I found my car, but the technician just started taking it down, didn't even look at me. Drove it away. So I walked back. Then they sent me a text saying there's $3,600 worth of repairs it needs. They didn't talk to me about these repairs, just a text. I take my car home and realize they left a random screw and allen wrench on the passenger floor. Not to mention the cashier behind the desk in the waiting room was coughing the whole 3 hours, I'm sure exposing us all to whatever she had. Really horrible service department.
JG
Jaclyn G.
La Palma, CA
02/25/2024
0
Categoría: Service
Horrible Service
I had an 830am appointment to replace the cabin and engine air filters. Told me it would take 1-2 hours. When it was almost 1130am and no one had told me anything, I went to the car dropoff area asking whoever was around for information about my car. One person was going to ask the technician for me, but that person had me waiting again for at least 15 min, so I decided to go to the source. I found my car, but the technician just started taking it down, didn't even look at me. Drove it away. So I walked back. Then they sent me a text saying there's $3,600 worth of repairs it needs. They didn't talk to me about these repairs, just a text. I take my car home and realize they left a random screw and allen wrench on the passenger floor. Not to mention the cashier behind the desk in the waiting room was coughing the whole 3 hours, I'm sure exposing us all to whatever she had. Really horrible service department.
JG
Jaclyn G.
La Palma, CA
02/25/2024
0
Categoría: Service
Horrible Service
I had an 830am appointment to replace the cabin and engine air filters. Told me it would take 1-2 hours. When it was almost 1130am and no one had told me anything, I went to the car dropoff area asking whoever was around for information about my car. One person was going to ask the technician for me, but that person had me waiting again for at least 15 min, so I decided to go to the source. I found my car, but the technician just started taking it down, didn't even look at me. Drove it away. So I walked back. Then they sent me a text saying there's $3,600 worth of repairs it needs. They didn't talk to me about these repairs, just a text. I take my car home and realize they left a random screw and allen wrench on the passenger floor. Not to mention the cashier behind the desk in the waiting room was coughing the whole 3 hours, I'm sure exposing us all to whatever she had. Really horrible service department.
JG
Jaclyn G.
Round Rock, TX
02/25/2024
0
Categoría: Service
Horrible Service
I had an 830am appointment to replace the cabin and engine air filters. Told me it would take 1-2 hours. When it was almost 1130am and no one had told me anything, I went to the car dropoff area asking whoever was around for information about my car. One person was going to ask the technician for me, but that person had me waiting again for at least 15 min, so I decided to go to the source. I found my car, but the technician just started taking it down, didn't even look at me. Drove it away. So I walked back. Then they sent me a text saying there's $3,600 worth of repairs it needs. They didn't talk to me about these repairs, just a text. I take my car home and realize they left a random screw and allen wrench on the passenger floor. Not to mention the cashier behind the desk in the waiting room was coughing the whole 3 hours, I'm sure exposing us all to whatever she had. Really horrible service department.
MA
Marc A.
Spring, TX
02/06/2024
0
Categoría: Service
What a RIP OFF there is no service
This place is a COMPLETE RIP OFF! I took my car to South Point Hyundai after I went to Dave's Ultimate Automotive because Daves pulled codes that indicated the engine knock sensor was detecting an issue and the engine was experiencing a miss fire. I then had to wait 30 days for South Point Hyundai to get around to looking at it. South Point Hyundai informed me that there was nothing wrong with the car and it ran fine. I told them about the codes from Daves and they told me they had pulled no codes. They then said they wouldn't drive it because I needed new tires so I went to Austin from Houston and took the car to get new tires. The car did run but it was evident it was not right. I just took this opportunity to get it back to Houston. South Point Hyundai then charged me $520 to do nothing but diagnostics and they didn't even get a single code or do any work on the car. I started the drive home and the Check engine light came on. So upon getting the car home I pulled codes using a Blue Drive Scanner. This report told me misfire on one cylinder and the PCM was not communicating correctly. So, again I got codes when South Point Hyundai did not. I took my car to Wiesner Hyundai in Conroe, TX. They said a diagnostic would cost me $99 and if I had the work done there they would apply the $99 toward the repair. Wiesner Hyundai pulled codes indicating a misfire on the #2 cylinder and let me know this would cause the PCM to think there was a communication failure. Wiesner Hyundai fixed the car by replacing the ignition coil on the #2 cylinder. They also did a 4 wheel alignment on the car. My total bill came to $459.18. That is $62.82 less than what South Point Hyundai charged me to do nothing and they fixed the car. Keep in mind they also did a 4 wheel alignment which was included in the cost but had nothing to do with the repair of the car. I would not recommend South Point Hyundai in any way, shape or form. They are a COMPLETE RIP OFF. In addition, the representative at Hyundai USA said that South Point Hyundai probably tweaked the car so it would run and they could charge me for the diagnostic because Hyundai does not tell dealers what they can charge for a diagnostic test. But they do set all other pricing.
SOUTH POINT HYUNDAI TOOK ADVANTAGE OF ME BECAUSE MY CAR BROKE DOWN IN AUSTIN AND I LIVE IN HOUSTON!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.