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Oil Change 207

Care 179

Armando 99

South Loop Hyundai 90

Location 89

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M D.

Houston, TX

09/16/2022

Categoría: Service

In for service under warranty and help with nail in tire

My daughter has taken her brand new Santa Fe into this dealership for the warranty covered oil changes and tire rotations. Not only has every time been an entire day ritual for a scheduled simple warranty covered service, she has been without her car for the entire today. Today she had two different tires that each had a screw in the tread of a tire that was amenable to an internal patch. They essentially held her hostage and tried to tell her that two tires with 16,000 miles on them needed to be replaced. I really don't appreciate the fact that eventhough she was handeling the situation herself, I had to call and talk to the service rep and service manager. I also asked to talk to the General manager and the owner Mr Steele. They said he lives in Canada. I said I am awaiting his call and will take his call. Although they claim it is a safety issue I feel it is just another dealer ticked that they are doing warranty work on a service call and are trying to pad their bottom line. Inexcusable especially when it comes to serviceing a young single female's car. I have a lot of experience working on cars and even at one point was the oil change and tire rotation dealer prep jockey so I know what they told her is not true.

Sterling McCall Hyundai South Loop

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