I am positive I have been given poor advice and have been taken advantage of
On December 30, 2025, one of my employees was on a plumbing job when our work truck (parked on the street) suddenly had a “pop,” followed by steam and water flowing into the street. I instructed my employee not to start or drive it and to have it flat-bedded to Sean’s Auto Care.
Once the truck arrived, I spoke with the owner and explained this was a work vehicle and urgently needed to be back on the road. I was told they would do an accurate assessment, keep me updated, and treat me fairly.
Repairs were completed on December 31, 2025, and I paid by credit card. My employee picked up the truck and started driving it to a job site—then the check engine light came on and the truck began running differently. It wasn’t overheating, but something was clearly wrong. I told him to take it straight back to the shop.
When he returned, he was told they would “assess” the problem again for an additional $250 fee. They plugged in a scanner and then said there were issues with a camshaft sensor and a misfire. At that point, I had my employee remove the vehicle and take it elsewhere.
We brought the truck to another reputable mechanic (a shop with extensive strong reviews). That mechanic told us the work performed never should have been done without first identifying what appeared to be a major underlying issue—specifically, signs consistent with a failing head gasket, including oil leakage and water in the oil. We were told any legitimate diagnostic process should have caught this before installing items like a radiator and thermostat, and that the pricing for the work performed was excessive—to the point that we were told a Ford dealer likely would have been less expensive for the same repairs.
The bottom line: if we had been properly advised about the engine condition up front, we likely would have not authorized the work at all and would have instead considered replacing the engine or replacing the truck. Instead, we spent significant money and immediately ended up with a vehicle that still had major issues—then were asked to pay more just to diagnose what should have been caught in the first place.
Based on this experience, I can’t recommend Sean's Auto Care
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Once the truck arrived, I spoke with the owner and explained this was a work vehicle and urgently needed to be back on the road. I was told they would do an accurate assessment, keep me updated, and treat me fairly.
Repairs were completed on December 31, 2025, and I paid by credit card. My employee picked up the truck and started driving it to a job site—then the check engine light came on and the truck began running differently. It wasn’t overheating, but something was clearly wrong. I told him to take it straight back to the shop.
When he returned, he was told they would “assess” the problem again for an additional $250 fee. They plugged in a scanner and then said there were issues with a camshaft sensor and a misfire. At that point, I had my employee remove the vehicle and take it elsewhere.
We brought the truck to another reputable mechanic (a shop with extensive strong reviews). That mechanic told us the work performed never should have been done without first identifying what appeared to be a major underlying issue—specifically, signs consistent with a failing head gasket, including oil leakage and water in the oil. We were told any legitimate diagnostic process should have caught this before installing items like a radiator and thermostat, and that the pricing for the work performed was excessive—to the point that we were told a Ford dealer likely would have been less expensive for the same repairs.
The bottom line: if we had been properly advised about the engine condition up front, we likely would have not authorized the work at all and would have instead considered replacing the engine or replacing the truck. Instead, we spent significant money and immediately ended up with a vehicle that still had major issues—then were asked to pay more just to diagnose what should have been caught in the first place.
Based on this experience, I can’t recommend Sean's Auto Care