I’m writing this review with deep disappointment after what started as a promising relationship with a salesman at Rush Chevrolet in Elgin, TX, regarding the purchase of a 2025 Chevy Traverse.
He came highly recommended by a trusted friend, and over time, we built what I thought was a strong rapport. He listened to what I was trying to achieve—balancing style, price, and timing—and I chose to work exclusively with him over at least three other salespeople. I even took the time to explain my military status, that I had limited availability due to training, and that I was preparing for a Permanent Change of Station (PCS) in the coming weeks.
He assured me that he would lock in an appointment, secure the right deal, and have everything prepared for my arrival. Trusting his word, I left a training event in uniform and drove over an hour to the dealership, expecting a seamless experience based on our many conversations.
Instead, I arrived to find that he was on vacation—with no preparation done, no deal in place, and no one even aware of my situation. It was clear this entire interaction had been a tactic to get me onto the lot. After weeks of consistent communication, I felt completely blindsided and disrespected.
He claims to be one of the top dealers at that location, but based on my experience, he has a long way to go in understanding how to truly respect and serve people—especially those who have served this country for nearly 30 years and sacrificed in combat.
This experience was not only unprofessional—it was a total letdown. I strongly urge others, especially veterans or service members, to be cautious before trusting promises at this dealership.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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He came highly recommended by a trusted friend, and over time, we built what I thought was a strong rapport. He listened to what I was trying to achieve—balancing style, price, and timing—and I chose to work exclusively with him over at least three other salespeople. I even took the time to explain my military status, that I had limited availability due to training, and that I was preparing for a Permanent Change of Station (PCS) in the coming weeks.
He assured me that he would lock in an appointment, secure the right deal, and have everything prepared for my arrival. Trusting his word, I left a training event in uniform and drove over an hour to the dealership, expecting a seamless experience based on our many conversations.
Instead, I arrived to find that he was on vacation—with no preparation done, no deal in place, and no one even aware of my situation. It was clear this entire interaction had been a tactic to get me onto the lot. After weeks of consistent communication, I felt completely blindsided and disrespected.
He claims to be one of the top dealers at that location, but based on my experience, he has a long way to go in understanding how to truly respect and serve people—especially those who have served this country for nearly 30 years and sacrificed in combat.
This experience was not only unprofessional—it was a total letdown. I strongly urge others, especially veterans or service members, to be cautious before trusting promises at this dealership.