We ordered 6 pallets of centipede grass that was delivered on Sept. 19th. Before the purchase I was in contact with Madison because a mutual friend did business with her. She seemed nice in Facebook messenger chats. To actually get ahold of Madison to order or talk to her at the business, it was common to have to wait until 9am one day and ten am another day, even though the company opens at 7. No big deal, just inconvenient.
On the day of delivery we were just trying to get the sod down as quick as possible when I noticed torpedo grass in sections. As it was delivered in the afternoon, I just pulled what I could to get the rest down before nightfall.
Within days, I saw more torpedo grass in addition to crab grass and other weeds that were previously NOT in my yard.
I called Madison back and at the first hint that something was wrong she informed me that I needed to talk to Bruce. I asked what is the normal process that Bruce usually recommeded since he was out of the office so I could get an idea. She said she didn't know. Sorry... That seemed a bit odd since her last name is Rountree... She seemed very intent on being done with me. I called Bruce later and he said that his farms doesn't have torpedo because they spray (hahaha) anyone that has dealt with torpedo grass will tell you that it is practically impossible to iradicate once you have roots. Bruce said it must come from my yard. I told him that the torpedo grass that I have pulled has new roots on the torpedo grass and that the roots didn't come from the ground and I have pictures. The best he could do was see if the farmer would give me some sod pieces. So... After spending over $1400 for centipede sod that was infested with torpedo grass he can do.... Nothing.
They aren't bbb accredited so any bad report does nothing to them.
Don't waste your money with this company because TRUST ME, once they have it, they don't care.
Oh and the farmer never gave me more pieces.....
WILL NEVER do business with them again and will make sure my word of mouth goes far and wide.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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On the day of delivery we were just trying to get the sod down as quick as possible when I noticed torpedo grass in sections. As it was delivered in the afternoon, I just pulled what I could to get the rest down before nightfall.
Within days, I saw more torpedo grass in addition to crab grass and other weeds that were previously NOT in my yard.
I called Madison back and at the first hint that something was wrong she informed me that I needed to talk to Bruce. I asked what is the normal process that Bruce usually recommeded since he was out of the office so I could get an idea. She said she didn't know. Sorry... That seemed a bit odd since her last name is Rountree... She seemed very intent on being done with me. I called Bruce later and he said that his farms doesn't have torpedo because they spray (hahaha) anyone that has dealt with torpedo grass will tell you that it is practically impossible to iradicate once you have roots. Bruce said it must come from my yard. I told him that the torpedo grass that I have pulled has new roots on the torpedo grass and that the roots didn't come from the ground and I have pictures. The best he could do was see if the farmer would give me some sod pieces. So... After spending over $1400 for centipede sod that was infested with torpedo grass he can do.... Nothing.
They aren't bbb accredited so any bad report does nothing to them.
Don't waste your money with this company because TRUST ME, once they have it, they don't care.
Oh and the farmer never gave me more pieces.....
WILL NEVER do business with them again and will make sure my word of mouth goes far and wide.