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Oil Change 165

Problem 90

Care 90

Green 83

Marhofer 71

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Lori K.

Tallmadge, OH

01/02/2023

Categoría: Service

Confusion and lack of professionalism

To be blunt, I was convinced by sales rep to bring 2011 Sonata in for collision estimate and test drive of new car. Arrived early for scheduled appt. only to find Paul, the sales rep. was nowhere to be found. After waiting 15-20 mins., Kevin asked if he could assist me; he then explained that the car I wanted to drive was not yet on the lot and a second car I had asked about wasn’t scheduled to arrive for a few more days. Kevin also explained that the age of my car and mileage would yield only $500 to $1k on trade, and that the store in Green did not typically provide collision repair estimates. I drove from Tallmadge, 2 miles down the road from the Marhofer Collision in Cuyahoga Falls and roughly 3 miles from the collision repair center in Stow. Waste of time! Grateful Kevin stepped up so I didn’t wait any longer.

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