Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it. Riverside Ford looks forward to making your ownership experience enjoyable. We specialize in customer service and will keep your vehicle running as good as new for as long as you own it.
The car was dropped off to diagnose an warning on an activated temperature light. Fortunately, before paying, the charge for the rental car was noticed and disputed, which they then removed without issue. However, after paying the revised bill and leaving the service department, it was noted that they had also added a charge for an oil change that was not requested or needed.
The following business day the service advisor who originally helped coordinate the services was contacted. This person insisted that the unnecessary service was requested. They first tried to say the person dropping off the vehicle requested it. When that was disputed, the advisor then revised their claim and said that the person setting the appointment requested it. However, that flat-out never happened. The vehicle's oil had literally been changed the day before dropping it off to diagnose the temperature light coming on.
Finally, they agreed to a refund and said that it would be in form of a credit. I requested it to go back on the credit card since we would not be back. They then put me on hold and gave me the run around for about ten minutes, before telling me I would have to call back if I wanted be refunded.