It’s unfortunate to have to leave this review, but I brought my vehicle in for an oil leak. After paying for this service, I was informed that my coils and spark plugs would soon need changing, and they did me a “favor” and put some from a junk car to help me get a little more use before bringing it back in since I just spent a large amount of money getting the oil leak fixed. Well, 2 days later the check engine light comes on and the car starts shaking badly. I called, and they said that was the coils and that I would need to bring it back in to be fixed. After spending another large amount of money, 1 week later, car shaking and check engine light back on. This time I asked them not to do anything without talking to me first, and they instead replace the fuel injector and try charging another large amount of money. They ended up bringing the cost down since they did this without asking, but before leaving the car was still vibrating and not feeling right. I was told that was just the air conditioner turning on and off, like I had never felt that before, and that the car was fine. Drove the car off, and make it about 5 miles, and again, check engine light and shaking. This time they were very rude to a family member of mine who tried to talk to them about the situation and ended up hanging up on him twice and said to just bring it back in. Needless to say, I did not. I brought it somewhere else, and the other shop was very nice, professional, and fixed it first time for a much cheaper price as well. This was a horrible experience and I will never take my car back there again. I still believe I should be refunded the money for the second and third service because I paid a large amount of money to just have a broken car still. Just overall very disappointed.

RONNIE R. de Resters Auto Inc respondió el 04/25/2025 10:51 AM

It sounds like you had a rough ride with us, and that's genuinely unfortunate to hear. We strive to ensure every customer leaves our shop feeling satisfied, not like they just took a wild rollercoaster ride without the fun. We appreciate you sharing your experience, even if it's a tough one for us to hear. It's clear that your vehicle has had more twists and turns than a mystery novel, and that's not how we intend for our customers to feel when they drive away. Your concerns about the service and communication are not taken lightly. We're sorry that our follow-up didn't meet your expectations and that it appeared we were trying to pull a fast one. This is not typical behavior for us, and we are committed to improving. If there's any way we can make things right or help clarify what went wrong, don't hesitate to reach out. Your feedback is crucial for us, and we appreciate you helping us see the roadblocks—hopefully, we can smooth out our bumps in the road and

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Thank you for the awesome shout-out! 🚗✨ We strive to keep things speedy and efficient, like a well-tuned engine! We appreciate your trust in Resters Auto Inc. Let’s keep those wheels turning! #FastService #RestersAutoInc

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