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Oil Change 158

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Charles W.

Theodosia, MO

10/19/2023

Categoría: Service

They lost my car during service and when I got mad I was told to not come back

I scheduled a service and was having a tire fixed while they were being rotated so I thought.....well I arrive check in and wait I wait some more and 2 hours later they tell me my car is ready I pay and they bring a car around its not my car not even the same color look around they point at another car still not my car they have lost my car its not in the service area the service manager is not at all bothered with it is talking about calling the police because I am irate I did it for them because my car is gone. When I get 911 on the phone to report my car being stolen then they decided yo look for my car they find in the detail shop my car was not suppose to be detailed now mind you this whole time the service manager is acting like I'm the one with the problem never apologized or acted like he was the least bit bothered by any of it so.... when I get ready to leave finally I asked him if we are done he tells me not to come back. I start home my tire pressure light comes back on on the tire they said they checked and it was fine on the same side and place it was on remember my tires were supposedly rotated. I get home pop the hood there was oil poured in because they spilled it all over and did not even try to clean it up. I bought this car in April brand new paid cash off this lot. I can't even get the service I was promised. I will never buy another car from here again and they don't have to worry about me coming back. And by the way the next day I had to buy a new tire , AND HAVE MY CAR SERVICED.

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