Scheduled an appointment to take my car in because I had some stitching loose on the backseat. By the time I finally got it in I also noticed that I had a little small cut in the backseat. They refused to honor my warranty on an over $30,000 car because of the cut even though the stitching is a warranty issue. I got corporate involved and they had no luck either. The final email I got from corporate stated that they refuse to warranty my car because I threw a bottle of water on the ground outside when I left.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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