I do not recommend Redmond Auto Tire Pros for a number of reasons. I had initially given them 5 stars on snow tire purchase and alignment ($715) but after a handful of interactions I must change my review. The initial 5 stars was based on them being quicker than Schwabs and good customer service and unfortunately my experience since has been anything but that.
I mistakenly took 1 good experience and turned it into 2 months of headache. January 3rd I went in hoping for them to fix an oil leak in my 97 Honda, despite everyone saying old cars leak just leave it. I trusted this shop unfortunately so when they insisted I replace a functioning oil pressure sensor I shelled out another $200 for the sake of a small leak. I came back the same day with a shudder amd the tech seemed to not.know how to even drive my car. He was confused about it having d4, d3,d2,d1and asked about it being manual vs. Automatic. What???
I later came back a second time to say I now had a oil pressure sensor light coming on, which was not there prior to paying $200 for a part I really didn't need. It's obviously the part so why ask my to wait for another day when their diagnostic tech is there?
They initially said they could replace the blinker and marker lights I needed but what I ended up with was 2 newly replaced headlights full of mud because the tech left them open to the elements after I declined fixing the connectors. He had already broke my new marker light and although I initially wrote it off as "cheap amazon" and graciously accepted the free replacement I now believe them to be lazy and incompetent. I waited until February 19 to have it poorly replaced after a conversation about waiting another month for those parts to come in. No thanks. My old shop in Madras could source and replace part same day...every time. There is no realistic reason I'm in a constant cycle of come back in 1 week, 1 month, Friday, Monday etc. In Redmond.
In addition to this headache and poor workmanship I now also believe they only have good customer service when it's convenient. Because they Routinely respond to Google reviews to combat low stars and the customer can't respond to a response, I encourage anyone reading this to take it at face value and go somewhere else.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I mistakenly took 1 good experience and turned it into 2 months of headache. January 3rd I went in hoping for them to fix an oil leak in my 97 Honda, despite everyone saying old cars leak just leave it. I trusted this shop unfortunately so when they insisted I replace a functioning oil pressure sensor I shelled out another $200 for the sake of a small leak. I came back the same day with a shudder amd the tech seemed to not.know how to even drive my car. He was confused about it having d4, d3,d2,d1and asked about it being manual vs. Automatic. What???
I later came back a second time to say I now had a oil pressure sensor light coming on, which was not there prior to paying $200 for a part I really didn't need. It's obviously the part so why ask my to wait for another day when their diagnostic tech is there?
They initially said they could replace the blinker and marker lights I needed but what I ended up with was 2 newly replaced headlights full of mud because the tech left them open to the elements after I declined fixing the connectors. He had already broke my new marker light and although I initially wrote it off as "cheap amazon" and graciously accepted the free replacement I now believe them to be lazy and incompetent. I waited until February 19 to have it poorly replaced after a conversation about waiting another month for those parts to come in. No thanks. My old shop in Madras could source and replace part same day...every time. There is no realistic reason I'm in a constant cycle of come back in 1 week, 1 month, Friday, Monday etc. In Redmond.
In addition to this headache and poor workmanship I now also believe they only have good customer service when it's convenient. Because they Routinely respond to Google reviews to combat low stars and the customer can't respond to a response, I encourage anyone reading this to take it at face value and go somewhere else.