"I recently purchased a 2021 Toyota Camry with 95.000 miles from this dealership. During the sale, I asked the salesperson Erick who calls himself dark Erick. During the sale I specifically asked the salesperson about the condition of the spark plugs and battery. I was assured everything was in 'great' condition. Less than a week after driving it off the lot, the battery failed completely and was found to be leaking acid. This isn't just a maintenance issue; it's a safety and corrosion risk that should have been caught during their 'inspection.' I had to pay $300 out of my pocket immediately just to keep the care running. The mechanic Eddie was the only person who reached out, and he told me he would reach out to the manager about a reimbursement, nut it has been days and I have received zero communication. It is disappointing that a dealership would ignore a customer so quickly after the sale is finalized. I am looking for management to do the right thing and reimburse the $300 for the faulty battery I was told was 'great' I hope top to update this review once someone actually reaches out to resolve this." I drove for hours to buy this car.3
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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