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Oil Change 149

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John O.

03/17/2024

Categoría: Service

Oil change.

My appointment was for 10.30 Friday morning. I checked in with Manny, service advisor and told him I only wanted the oil and filter change. He agreed and said we will get your car in soon and have a seat. I waited outside and was surprised that my car was not taken into the shop 40 minutes later at 11.10. Having worked in dealerships for 25 years, I can understand you get behind sometimes . When the car was finally done at 11.40, Manny presented me with the bill. To my shock and dismay Manny said they did the oil and filter change and rotated the tires. I told Manny that I did not ask for the tires to be rotated and he told me that he did mention it to me. I argued with him that he did not tell me and he basically called me a liar to my face. He finally agreed to not charge me for the tire rotation and took it off the bill. I will never go back to this dealership and would never recommend it. Horrible experience with Manny.

Red Hoagland Hyundai

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