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Janet M.

Indianapolis, IN

09/07/2023

Categoría: Service

Incredible Experience

WOW - after leaving another city Hyundai Dealership and having a terrible experience, I drove to Ray Skillman West Side and, with anger and frustration in my voice and on my face, I told my salesman, Austin, exactly what I was looking for. He listened to me, fetched his Manager and the two of them worked together to meet my expectations. THEY DID. They came in under my desired month payment with a trim UPGRADE! Then, Austin drove to Greenwood and back with the only car available through Ray Skillman so I could have a test drive! This was as close to a "no haggle" experience that is possible! Jeff, the manager understands customer service! They understand that word of mouth is of utmost importance in the car selling business. Honesty and true service to the customer was the focus to my experience. Because the car came from a different dealership they asked me to leave the car for a day to be gone over for excellence. They gave me a loaner car for the night (my trade-in had a bad transmission) to drive and when I showed up the next evening to pick up my new car....it was on the showroom floor with a big bow on the windshield! That, was classy! My experience with Austin and Jeff was great, but so was my experience with their finance guy, Brody! My Hyundai has a 100,000 mile/10 year warranty and I get 3 years of free maintenance with my 3 yr. lease. I literally couldn't have asked for a better experience and shame on the other dealership (Napleton Hyundai). Thanks guys and I can't wait to meet the service representatives when it's time for my first free Oil Chage and Tire Rotation! I'm greatful!

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