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Leanne M.

Zionsville, IN

04/08/2023

Categoría: Service

Disappointing customer service, no resolution of problem

I had terrible customer and technical service. I brought my 1-year old vehicle in for a warranty repair. While the problem was evidently complex to diagnose since the service department kept my vehicle for 5 weeks, I asked repeatedly to be provided with updates, but my requests were ignored. I have spent at least an hour each week on hold waiting for someone to pick up and provide an update to me. Each time I get through to speak to someone, the answer has been that the problem still isn't identified. Finally, after 5 weeks, I received a text message (not a call, of course) saying my car was ready to be picked up. Upon picking up my car, they told me that the issue with the car was due to a part that I was previously told (3 weeks prior) had been swapped out but was unsuccessful in fixing the problem. So five weeks with little to no communication and no clarity on the issue… then I get the vehicle home and the same day the exact same issue reemerged! After more than a month without my vehicle (with significant impact to my livelihood as a result), the problem remains. Throughout, it seemed like this issue was very low priority and it is incredibly frustrating to me that there was neither communication nor resolution of the issue after such a long period of time.

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