Rally Hyundai in Palmdale, CA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Rally Hyundai in Palmdale, CA. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
I had a scheduled appointment for an oil change and tire rotation under the current warranty. The maintenance light came on and today it stated that it needed service in 93 miles. I arrived 15 minutes early, and was told it would take 2 1/2 to 3 hours. The oil change is supposed to be done every 5,700 miles and no later or it voids the warranty. The employee tried to get me to sign a paper stating that I would not bring the car in again until it was driven 9,000 miles. I told her I would not agree to that. She said she would note that I refused to sign the paperwork. Then, while I was waiting for my ride she called and asked if I was still there because the manager told her I needed to initial a paper regarding scratches or dings on the car. I said okay and that I would meet her at the car. She approached me and said the marks could be just dirt, she didn’t know. When I looked at the paperwork, it was the document that stated I wouldn’t bring the car in for 9,000 miles. I believe she was trying to trick me into signing paperwork that could void the warranty. I acknowledged the paperwork and she denied it! I ended up leaving the dealership, not getting the oil changed, and not signing the paperwork. I will never go there again ! They are not trustworthy !
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