I was dissatisfied with my last service. I had tie rods and an alignment done. After picking up my vehicle I noticed my steering wheel was not straight also it pulled to the left. I brought it back to be corrected. I was told it was a tire pull. Which I don't believe for a couple reasons. Was the vehicle not test driven after work? A test drive would have shown these issues. Or did the tech just not care enough to correct?

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Jimmy L. de Quality Tire & Auto Inc. respondió el 04/17/2014 01:21 PM

Dear Joe,

I wanted to contact you in regards to the review you wrote concerning your last time in for service on your Tahoe. First I would like to apologize if you feel the service did not meet or exceed your expectations. Our goal is to make sure every customer that brings their vehicle to our shop for service, is satisfied with the work we performed and they have a good buying experience. We know there are a multitude of car repair shops to choose from. That is why we pride ourselves on providing honest and trust worthy service. We would appreciate the opportunity to resolve the issues you brought up in the review at your earliest convenience. We can arrange an appointment for you at a convenient time to do this.

Please give me a call at: 630-323-0500 or E-Mail: quality.tire@yahoo.com at your earliest convenience to schedule this for you. Thank You.

Sincerely,

David Teske

Manager, Quality Tire and Auto Inc.

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