I bring my car in to get a battery replaced and David, the shop owner says the battery will be in his shop by 2 PM. I’m standing in his office around 11 AM. I cannot wait until 2 PM so I said please keep the car here overnight and I’ll come pick it up tomorrow morning. He said fine. Originally he had said that the battery was already in his store, and then I could come and bring the car and have it installed right away. He told me that the day before when I was in there when I had my other car serviced.
I realize it sounds like a lot to follow, but this just shows how much poor communication and lack of consideration there David showed. So I come back the next day, today 2/28, on my own UBER (they provide LYFT services, but he refused to bring me back and said he would add $20 to the bill). So I took my own Uber. I get here, right now as we speak, and the battery had just arrived today! When he said it was supposed to arrive the day before by 2 PM! So now I have to wait at least 20 minutes. The other technician heard my expression of concern and disappointment and had zero feeling and empathy for my situation. Saying it is not on me, talk to Dave about it.
I expressed this to David by text that the battery was still not ready and I had to wait today and he said I’m sure they will get it handled quickly for you. Thank you for this information. No apology no consideration very little empathy if any at all.
Lack of respect, no regard for a customer’s valuable time.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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I realize it sounds like a lot to follow, but this just shows how much poor communication and lack of consideration there David showed. So I come back the next day, today 2/28, on my own UBER (they provide LYFT services, but he refused to bring me back and said he would add $20 to the bill). So I took my own Uber. I get here, right now as we speak, and the battery had just arrived today! When he said it was supposed to arrive the day before by 2 PM! So now I have to wait at least 20 minutes. The other technician heard my expression of concern and disappointment and had zero feeling and empathy for my situation. Saying it is not on me, talk to Dave about it.
I expressed this to David by text that the battery was still not ready and I had to wait today and he said I’m sure they will get it handled quickly for you. Thank you for this information. No apology no consideration very little empathy if any at all.
Lack of respect, no regard for a customer’s valuable time.