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SureCritic / Purrfect Auto
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Purrfect Auto

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,796 Reseñas)
77
Escribir una Reseña
Programar Cita

Detalles de la Puntuación

5 stars
83%
4 stars
10%
3 stars
2%
2 stars
1%
1 star
2%

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas™

ReScore
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
Reseña Original
Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5Calificación general 0.0/5
0
Total de ReScores™
-
Promedio de ReScores™
77
Puntuación Neta de Promotores ®

Detalles del Negocio

Categorías
Contacto
(949) 653-0100
Visitar Sitio Web
Closed
Horario del Negocio

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
8:00 AM - 3:00 PM
Sun
closed
* Pacific Time (Us & Canada)
3075 Edinger Ave Tustin, CA 92780-7240
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Afiliaciones

Reseñas de Purrfect Auto's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(1,796 Reseñas)
Escribir una Reseña
Reseñas Recientes
GA
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Greg A.
Tustin, CA
Audi Q5
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2025
cliente verificadoCliente Verificado
5
I got what I expected
I got what I expected, a good job
GH
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G h.
Irvine, CA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/28/2025
0
Inconsistent communication, lack of consideration
I bring my car in to get a battery replaced and David, the shop owner says the battery will be in his shop by 2 PM. I’m standing in his office around 11 AM. I cannot wait until 2 PM so I said please keep the car here overnight and I’ll come pick it up tomorrow morning. He said fine. Originally he had said that the battery was already in his store, and then I could come and bring the car and have it installed right away. He told me that the day before when I was in there when I had my other car serviced.
I realize it sounds like a lot to follow, but this just shows how much poor communication and lack of consideration there David showed. So I come back the next day, today 2/28, on my own UBER (they provide LYFT services, but he refused to bring me back and said he would add $20 to the bill). So I took my own Uber. I get here, right now as we speak, and the battery had just arrived today! When he said it was supposed to arrive the day before by 2 PM! So now I have to wait at least 20 minutes. The other technician heard my expression of concern and disappointment and had zero feeling and empathy for my situation. Saying it is not on me, talk to Dave about it.

I expressed this to David by text that the battery was still not ready and I had to wait today and he said I’m sure they will get it handled quickly for you. Thank you for this information. No apology no consideration very little empathy if any at all.

Lack of respect, no regard for a customer’s valuable time.
RH
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ROBERT H.
Irvine, CA
Honda Odyssey
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2025
cliente verificadoCliente Verificado
10
Accurate time, quick service, reliable quote!
Accurate time, quick service, reliable quote!
Oil change and tire rotation. They found a bad wiper blade and I agreed to have them change it.
PJ
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PAUL J.
Irvine, CA
Dodge Dart
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2025
cliente verificadoCliente Verificado
10
Did a great job replacing my battery.
I needed a battery quickly for my car. They were very helpful and replaced the battery in no time.
KP
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KATHLEEN P.
Irvine, CA
Subaru Forester
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2025
cliente verificadoCliente Verificado
10
Thanks , you did a good job
All the necessary work was done in a timely manner. The guys here are are amazing and very nice to boot.
DL
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Dennis L.
Irvine, CA
Ford Explorer
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/28/2025
cliente verificadoCliente Verificado
4
Negative Experience
The service took a long time to complete, the service took eight days at a price higher than was original agreed too. I was told the service would cost $520, but I was charged $559.31. I did not receive any explanation for the price variation.
JR
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John R.
Tustin, CA
Mercedes-Benz CLK-Class
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/19/2025
cliente verificadoCliente Verificado
10
Quick oil change and friendly service
Entire experience was easy, quick and friendly. Also appreciated I wasn’t upsold on things I just didn’t need and would not ‘invest in’ (the car is super old, doesn’t look good anymore and I just use it for work travel).

Always appreciate the guys at this shop and will be back again.
LK
lacey k.
Santa Ana, CA
Genesis G80
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2025
cliente verificadoCliente Verificado
10
Always Excellent!
Dave and all the guys at Purrfect Auto always provide excellent service! They make every visit feel personalized and answer my many (sometimes excessive) questions, to help me feel confident in my vehicle and the maintenance or repairs being performed! Thank you Purrfect Auto!
SC
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Sebastian C.
Irvine, CA
Volkswagen Jetta
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2025
cliente verificadoCliente Verificado
10
Great team
Timely, easy to work with, did a great job, informed me on things wrong with my car, fixed it!
Cliente verificado
Santa Ana, CA
Toyota Camry
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2024
cliente verificadoCliente Verificado
10
Purrfect
Best auto repair anywhere.
HS
Heather S.
Tustin, CA
Toyota Corolla
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2024
cliente verificadoCliente Verificado
10
Fast and easy service.
Always come here for my car maintenance needs, they take care of us well.
FS
FRANK S.
Irvine, CA
Honda Civic
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2024
cliente verificadoCliente Verificado
10
Always friendly and professional results
15 years plus have always had excellent results friendly and professional crew
LS
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Ladan S.
Irvine, CA
Mercedes-Benz CLK-Class
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2024
cliente verificadoCliente Verificado
10
Awesome service
I got all my breaks done at Purrfect Auto. They are most professional and offer very competitive pricing. They will never exaggerate the services needed, like other places. They are honest and fair. I highly recommend these guys.
DG
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Denis G.
Irvine, CA
Chrysler PT Cruiser
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/18/2024
cliente verificadoCliente Verificado
10
Purrfect Review
We appreciate the excellent service and friendly atmosphere of the office and technicians.
RH
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Ron H.
Irvine, CA
Subaru Outback
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2024
cliente verificadoCliente Verificado
10
Good all-around shop, fair prices, does not upsell me!
This shop is my go to because I have several older used cars. Sometimes the cars have minor issues and this shop always just fixes that without trying to upsell me on things I don’t really need. And then they always do a security check and if they find something big and I’m wanting to keep the car, they’re able to fix it at a reasonable price. I’ve had front end work on two cars done and the work was excellent at a fair price. Thanks, Purrfect!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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