We brought our jeep in 8 weeks ago and about 5 weeks in we called and they admitted that the person working on our vehicle had gone to JAIL with our key and they hadn't even looked at it. They wanted to know if we had an extra key and we didn't. They call us 3 weeks later to say they fixed the it, we go in to pick it up this morning and it wasn't there!!!! It was at one of their mechanics houses as they were using it for personal reasons!! The owner slipped out after we got there and after a yelling match with a mechanic that said he didn't care about all the problems they'd caused us and that all their customers were ok with them using their vehicles for personal use and taking them home with them overnight, I walked away. There was no way I was going to have my intelligence insulted like that. The owner knows this is happening because the reason he slipped out was to try and go get the jeep before we found out what was happening. Scammers and sleeze!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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