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Oil Change 338

Priority 245

Care 170

Problem 141

Priority Hyundai 125

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Aaron P.

Nassawadox, VA

02/22/2025

Categoría: Service

Apathetic and Lazy

I dropped my Venice to them back in November of 2024, almost 90 days later and they still have it. This part wasn’t right or somebody was sick or my insurance company did something wrong… nothing in the last 86 days has been the fault of Hyundai, yet they will not answer a phone to tell you that you must continue to wait. They’re inept, lazy, and truly apathetic. Ken is the biggest huckster of all, followed closely by the service manager and the GM. What’s so enraging is that the managers, who are impossible to get in contact with, just truly don’t care about their repeat customers. I’ll never buy another car or spend another second in that horrible place. I’m sorry to the salesman who I’ve worked with on three car purchases, who my family and friends have worked with on several more car purchases, but he’ll never do business with me or mine again. It’s a shame that the service department is losing you customers.

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