The world of customer service can be challenging, especially when a customer like me brings my car in for maintenance. Me, who knows very little about rotors, transmissions, etc. & the service department has to walk me through it or speak to my husband on my cell phone, which I hand over to them so I don't say "yes" to something that might not need to happen. This group of people, from the guy (Marcus) assessing what needs to happen & doing the work, to Richard, the front guy who has exemplary manners & is earnest in his efforts to do the best job he can, to the front desk staff, who answer my questions, to Nico Rubio, the Parts & Service Director, who calms my concerns if needed & educates me on the how's & why's of what needs to be addressed. If not that day, then another day. Nico's patient demeanor & willingness to handle the situation in the best way possible cannot be understated. I bought my Tucson from them & have trusted their service department over the years to take care of me. Which they have. I don't write reviews, but these folks need to be acknowledged for their professionalism & high standards of service. I cannot recommend them highly enough!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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