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Linda F.

Upper Marlboro, MD

12/12/2023

Categoría: Service

Worst experience EVER!

I took my car to this location because they could get me in faster then my usual Hyundai location in Capital Heights. On 10/11/23 took my car in because the check engine light was flashing, and hesitating at pull off. Took my car in for Marcus to tell me it would be about 2-3 days before they could see it, that was fine. On the 3rd or 4th day, I get the text letting me know what all needs to be done, approved the major part which was supposed to fix the problem. Got my car had it all of 30dys same issue again. Call make appointment was told I could drop it of on a Monday Nov. 27th. Dropped it on Sunday, Monday Marcus let's me know they have my car, I text and call Wed. Marcus, who let's me know no update on my car. Thursday no call or text from Marcus On Friday I called and asked for Marcus mgr., spoke w/James B. told he my story, he said let me see what I can find out and I promise you I will call you back. He did, he apologized that no one had even looked at my car, he promised me that he would have someone look at it and hopefully have answers to me by Monday. James also called me on Saturday just to make sure that he had returned my call just incase he forgot. I told him we had already spoke, Marcus text me on Monday Dec. 4th to apologize for not be more responsive and that they needed to have their specialist figure out if it was my knock sensor or something else going on with my car. Marcus text me on Tuesday to say the knock sensor needed to be replaced. I was able to pickup my car on Tuesday Dec. 5th. But the issue for me was each time they send you the approval of work, they include additional things they suggest you have done. The first time and 2nd time they had my car they said I needed to have my spark plugs changed, 2 filters. But when I took my car the 2nd time I had changed the sparks plugs 3 days before dropping it off had new washer blades put all around. Why am I being told to change the spark plugs still and the back wiper blade needs to be replaced. That tell me you are not checking anything. Such a rip off, in all my years of owing cars this was the worst experience I've ever had.

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