Our ASE-certified technicians provide automotive repair, preventive maintenance, and tire service to keep your car, truck, or SUV rolling in Round Rock, Austin, Georgetown, and wherever else your travels take you.
Automotive repairs, light customizing, alignments, tires, brakes, and A/C repairs.
Our ASE-certified technicians provide automotive repair, preventive maintenance, and tire service to keep your car, truck, or SUV rolling in Round Rock, Austin, Georgetown, and wherever else your travels take you.
Automotive repairs, light customizing, alignments, tires, brakes, and A/C repairs.
Cliente VerificadoThank you for bringing our attention to the service you experienced at Open Road Automotive. We would first like to thank you for choosing our establishment and for being a customer. We apologize that you feel like you received poor service, it is not a usual characteristic of our organization. Customer Service is what we would like to pride ourselves on, and that you didn't receive requested high mileage Valvoline Oil tells us that there was something abnormal happening at our shop on that particular day. After looking into the matter further, we were able to find that our parts vendor delivered regular Valvoline oil instead of the high mileage Valvoline oil and this information was not relayed to our technician appropriately. We are doing what we can to ensure this miscommunication does not happen again with any of our customers. Regarding the filter you thought you were charged extra for, there was no question asked about an "additional filter" and the only filter on the ticket was the engine oil filter which is mandatory for all oil changes. With each oil change we conduct, the cabin and engine air filters are checked and if those need to be replaced the customer is immediately notified and asked if he or she would like those to be replaced. In your case, there was no need for a replacement of cabin or engine air filter so you only received a new engine oil filter. Also, your discount was indeed remembered and entered into our system and you will receive a $10 off your next oil change. In addition we also conducted a free diagnostics test, a $42.50 value, because your check engine light was on. The diagnostics showed that it was the Crank Sensor and not an oil or maintenance issue. Again, I want to thank you for choosing Open Road Automotive and want to sincerely apologize for the miscommunication that took place in our store last Saturday. I hope we have cleared things up for you and hope to see you next time. Have blessed holidays and a Merry Christmas. Open Road Customer Service Manager
