Service nightmare. Brought the van in, 2021 Sedona, because the side door would not open all the time. Told them it was electrical as my brake light on that side would not work either . First was told there is nothing wrong with it. Brought it back again to be told it was an issue with the motor. They replaced the motor. Got home and the door still did not work. Brought it back again. This was in December. Was told they would order an electrical part for it. In January I called and the part had never been ordered, which they lied about. They then supposedly ordered the part again. Called back a week later, and there were still no notes or anything in the system about the part that was needed. Part had never been ordered. Finally got the part. Ordered supposedly. Got a call the next day stating that this part was in. They got it from another dealership. Asked him to schedule the appointment. Brought it into the dealership on the day of the appointment. My appointment was not in the system. They had no notes to me in the system or the problem with the car. Didn’t even know what part it was! They also tried to say last time that it wasn’t covered under warranty, which it was. They also said they should not have put in the motor and that was my fault. We have been dealing with this issue now since October. It is now February. This has been an absolute nightmare. They throw each other under the bus and never take responsibility. Only text. Don’t follow through. Manager is just as bad.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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