I brought my car here for a full head gasket replacement, which is not a simple fix. This 12+ hour job involves removing the cylinder head, all intake and exhaust manifolds, and every associated gasket, meaning the entire compression system of your engine is being reset. By agreeing to do this repair, the shop assumes full responsibility for restoring proper cylinder compression.
Instead of competent work, my car sat with exposed cylinders for a full week before they slapped everything back together improperly. Cylinder #4 now holds no compression at all; something that was perfectly fine when I dropped it off. This is 100% the shop’s fault, and the engine is now near totaled.
When I called to ask why the car wasn’t working, they threatened me over the phone, claiming they would lien my car, and actually called the police to file a “no trespassing” order so I couldn’t even attempt to retrieve my own vehicle. Instead of taking responsibility and redoing the work to give me a properly functioning car, they are trying to recoup time and money through intimidation, fees, or a lien and potential resale.
This shop is actively pressuring me into a corner, refusing documentation, denying fault, and leveraging threats and deceptive practices rather than doing what any competent shop would: fix the car properly.
Let me be very clear: the failure in compression is 100% due to their negligence. Anyone considering this shop should know that they will destroy your car, lie about the condition, and try to intimidate you to avoid taking responsibility. Your car, your money, and your safety are not safe here. Avoid at all costs.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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Instead of competent work, my car sat with exposed cylinders for a full week before they slapped everything back together improperly. Cylinder #4 now holds no compression at all; something that was perfectly fine when I dropped it off. This is 100% the shop’s fault, and the engine is now near totaled.
When I called to ask why the car wasn’t working, they threatened me over the phone, claiming they would lien my car, and actually called the police to file a “no trespassing” order so I couldn’t even attempt to retrieve my own vehicle. Instead of taking responsibility and redoing the work to give me a properly functioning car, they are trying to recoup time and money through intimidation, fees, or a lien and potential resale.
This shop is actively pressuring me into a corner, refusing documentation, denying fault, and leveraging threats and deceptive practices rather than doing what any competent shop would: fix the car properly.
Let me be very clear: the failure in compression is 100% due to their negligence. Anyone considering this shop should know that they will destroy your car, lie about the condition, and try to intimidate you to avoid taking responsibility. Your car, your money, and your safety are not safe here. Avoid at all costs.