My mother went in for what have been a $500 job. The manager talked down to her, and lied to her from the get go. He called her “sweetheart.” He told her that it would cost $6k to fix because they didn’t make the part anymore.
The part is easy to find online, by a parts guy, or at an auto parts store.
He then told my mom he found the part for $800 (the part costs $300) and charged my mom a total of $1900. He didn’t give an itemized bill or explain what she was charged for or why.
This place saw my 70 year old mother as a mark.
Before this place came under the current Goodyear monicker, it was a reputable place. Now they take grandmas to the cleaners.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
The part is easy to find online, by a parts guy, or at an auto parts store.
He then told my mom he found the part for $800 (the part costs $300) and charged my mom a total of $1900. He didn’t give an itemized bill or explain what she was charged for or why.
This place saw my 70 year old mother as a mark.
Before this place came under the current Goodyear monicker, it was a reputable place. Now they take grandmas to the cleaners.