This was my first service experience with my new Cadillac, and it was very disappointing. I was told it would take two hours, but when I returned the car wasn’t ready. Instead, I was made to wait in a cashier line — even though there was no charge — and then wait again for the car to be brought around.
When arrived, the fabric on my door was covered in grease. When I pointed it out, I was told they could wash it, but that would have taken even more time I didn’t have. The fact is, the car simply was not ready after the promised time.
Completely inefficient and unprofessional — far below the standard I expected from Cadillac. Honestly, this experience makes me wish I had bought another Lincoln instead of an Escalade.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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When arrived, the fabric on my door was covered in grease. When I pointed it out, I was told they could wash it, but that would have taken even more time I didn’t have. The fact is, the car simply was not ready after the promised time.
Completely inefficient and unprofessional — far below the standard I expected from Cadillac. Honestly, this experience makes me wish I had bought another Lincoln instead of an Escalade.