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Metro Accident Repair Center

Puntuación Promedio
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(50 Reseñas)
78

Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Activo

ReScore Reseñas

ReScore
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
1
Total de ReScores
5.0
Promedio de ReScores
78
Puntuación Neta de Promotores ®

Detalles del Negocio

Acerca de

Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Metro Accident Repair Center Guarantee. Our collision repair team utilizes Factory Trained technicians, superior quality materials, and the most advanced equipment available to deliver the highest quality auto body experience possible. We deliver this for all makes and models. And, everything we do is backed by Metro Accident Repair Center Guarantee.

Categorías
Mantenimiento de automóviles, Reparación de automóviles, Mantenimiento del coche
Contacto
(216) 267-6800
Horarios de Negocio No Proveídos

Horario del Negocio

* Eastern Time (Us & Canada)
15541 Brookpark Rd Cleveland, OH 44142
Reseñas de Metro Accident Repair Center's
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(50 Reseñas)

EF
gravatar
Eddy F.
Toyota Highlander XLE AWD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/03/2026
cliente verificadoCliente Verificado
0
Honest opinion
This is the worst body shop; the sign outside should say 'Aladdin and the 40 Thieves' because it’s absolute highway robbery. They won't provide an estimate until they disassemble your car, and if you decide not to use them, they charge a 'disassembly fee' plus storage—I was charged around $3,500 just for taking apart the liftgate.
I had previously received three outside estimates to replace the liftgate, with the highest being $3,760. However, I fell for their talk about OEM parts and other nonsense, assuming their price would only be slightly higher. I was wrong. They eventually called with a quote of $13,000 to fix a liftgate with just a couple of dents on the body and door. At that point, you're stuck: you either leave the car and fight the insurance company to pay, or take the car and lose $3,500. After an insurance adjuster intervened, they dropped the price to $8,500 by using aftermarket parts, but I still ended up paying $1,400 out of pocket. Don’t go there unless you liked to be scr….d
Team M. de Metro Accident Repair Center respondió el 02/03/2026 12:14 PM


We’re sorry to hear you feel this way and would like to clarify a few important details for accuracy.

As an OEM-certified repair facility, we begin every repair by writing for new OEM parts and manufacturer-required procedures to ensure the vehicle is restored safely and properly. Because insurance companies only write for visible damage, disassembly is necessary to create a complete and accurate repair plan.

After reviewing the estimate that included new OEM parts, you chose to decline new OEM parts due to the cost and requested recycled OEM parts instead. We updated the repair plan per your request, and the insurance company also approved recycled parts. Being a Toyota Certified repair facility we DO NOT use aftermarket parts.

At no time were you told there would be a $3,500 storage charge.

We understand repairs and insurance claims can be frustrating, and our goal is always to provide safe, transparent, and properly documented repairs. If you would like to discuss your concerns further, we are happy to speak with you directly.

– Metro Accident Repair Center
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.