Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Takes no accountability for damaging customer vehicles
My vehicle was taken to McGrath City Hyundai for a recommended service of transmission flush. Immediately after the service was completed I started experiencing decrease in acceptation, stalling while in drive like I'm driving in the wrong gear, revving up of the engine while driving. I contacted McGrath City Hyundai to tell them of the vehicle I'm experiencing with my vehicle and was told I need to give it time for the guild to work through the system. Move forward 3wks later the problem are worsening. One day pulling out of my garage I noticed build on my garage floor. I immediately drove my vehicle to a hyundai dealership closest to my home and learned that the transmission service that was completed by McGrath, they over filled the transmission and there was transmission fluid over all part under the hood. Even though the vehicle is equipped with a mechanism to handle the overflow, it was too much for thus mechanism to handle. It was suggested to keep from paying for this repair again that I have it towed back to McGrath who performed the service. I called McGrath City Hyundai to tell them about thus issue and after being put on hold for 40+mins, the customer service girl came on the line to tell me they can't get my vehicle in for 2+months which would be in January 2024. I told her this was not acceptable seeing that my vehicle is unsafe to drive. I then called Hyubdai Corporate to file a complaint. Rhe assigned agent stared it's their process to contact McGrath by phone and email to discuss the problem and a resolution. After 3wks of Corporate trying to reach McGrath, they never responded. I pushed and pushed for something to be done, but nothing was. Finally the dealership that had my vehicle for over 3wks showed some compassion and made an offer to fixed the vehicle and not charge me for the labor, only fir the parts. This was a $700 job. I'm still having issues and have taken my vehicle back several times to diagnos the issue. They were not able to duplicate the issues when i took it in. McGrath has damaged my transmission and engine and has not taken accountability. I will take whatever steps necessary to make sure that I receive a satisfactory resolution for me regarding my vehicle. This was my 3rd hyundai vehicle I've purchased, but after this experience I
will never purchase another. I understand why consumers are moving toward Toyota and Nissan. Hyundai customer service from McGrath and Corporate is terrible. For the amount of money consumers pay for these vehicles, Hyundai Corporate needs to be more considerate of the consumers issues and concerns and hold these independent dealerships that represent Hyundai accountable for their mistakes.
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will never purchase another. I understand why consumers are moving toward Toyota and Nissan. Hyundai customer service from McGrath and Corporate is terrible. For the amount of money consumers pay for these vehicles, Hyundai Corporate needs to be more considerate of the consumers issues and concerns and hold these independent dealerships that represent Hyundai accountable for their mistakes.