I was very disappointed in my last Manley Tire Visit. I had expected a good experience and left very frustrated - feeling like I was not valued and all Manley Tires wanted was my money. The Person at the desk did not answer any of my questions - just kept answering the phone and saying sorry - but continually tapping the invoice for my money. He answered the phone six times while I was trying to ask him a question while paying my bill. I was talked into a more expensive tire - as I was told the tires I had called previously about were on order and these more expensive tires would be better. I had already driven out from Sioux Falls - so I agreed - which I will never do again. We have a van that needs tires - but we will not go to Manley again. I even told the man at the counter I felt ignored and needed my question answered. He just answered another phone and said he had too many things to do - so couldn't answer my question. I will never go to Manley Tire Center again and I will not recommend Manley to anyone I know. Customer Service is important - but it was obvious to me that Manley has changed and is not the customer/service oriented company it once was. Not one person was friendly except for the man who sold me a more expensive tire than had been quoted to me right before I came to purchase.

No Recomendado

Trudy D. de Manley Tire And Oil Service, Inc respondió el 07/19/2013 10:27 AM

Connie, we apologize that we were not able to give you the help and service you needed. It does happen that our front counter gets overloaded. Customer service is something we always try our best at, but we aren't perfect. I apologize that we failed during your visit at our store. We will work to improve it!

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