It was my first visit after buying my new car in November 2023 and they told me I had to change cabin filter and engine filter. I was surprised because the car is only 8,000 miles and is kept in a garage but they said it was normal to do it at every visit.
Also, they returned the car with a few stains inside that weren’t there when I left it for service.
Finally, I live less than 5 minutes away but they said it was complicated to get a ride home from them so I had to have a friend pick me up and drive me back. They kept the car 3 hours so it seemed too long for me to wait.
When we bought the car they sold us a wonderful service saying it was much better than at other brands but the first visit was disappointing and didn’t meet expectations.
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
Atención
Usamos cookies para personalizar contenido, habilitar cierta funcionalidad y rastrear análisis del sitio con fines de marketing. Usted consiente nuestras cookies si continúa utilizando este sitio web.
Cliente Verificado
Also, they returned the car with a few stains inside that weren’t there when I left it for service.
Finally, I live less than 5 minutes away but they said it was complicated to get a ride home from them so I had to have a friend pick me up and drive me back. They kept the car 3 hours so it seemed too long for me to wait.
When we bought the car they sold us a wonderful service saying it was much better than at other brands but the first visit was disappointing and didn’t meet expectations.