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Lithia Hyundai of Great Falls

Puntuación Promedio
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(174 Reseñas)
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Detalles de la Puntuación

Tendencia de los Últimos 30 Días

Negocio Inactivo

ReScore Reseñas

ReScore
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
Reseña Original
Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5Calificación general 2.7/5
3
Total de ReScores
3.0
Promedio de ReScores

Detalles del Negocio

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Lithia Hyundai of Great Falls is conveniently located in Great Falls, MT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today. Lithia Hyundai of Great Falls is conveniently located in Great Falls, MT. Our service center is staffed with expert technicians who provide quality Hyundai repair and maintenance. Call or email us to set up an appointment today.

Categorías
Concesionario Hyundai, Reparación de automóviles, Mantenimiento de automóviles
Contacto
(406) 727-2100

Horario del Negocio

Mon
8:00 AM - 5:00 PM
Tue
8:00 AM - 5:00 PM
Wed
8:00 AM - 5:00 PM
Thu
8:00 AM - 5:00 PM
Fri
8:00 AM - 5:00 PM
Sat
9:00 AM - 2:00 PM
Sun
closed
* Mountain Time (Us & Canada)
26 9th Street South Great Falls, MT 59401
Reseñas de Lithia Hyundai of Great Falls'
Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5Calificación general 4.4/5
4.4
(174 Reseñas)

WH
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William H.
Vaughn, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Bill
the work was done in a timely matter.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 02/06/2019 09:46 AM

Thank you so much for your kind response to our survey.  We value the opinion and comments of our customers and we use your feedback in the development of training and processes o better serve all of our loyal Hyundai customers.  Thank you so much for the business and thank you for your friendship to our dealership. 

Highest Regards,

Todd Ramsted – Service Manager


JN
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Joseph N.
Great Falls, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Serviced my Tucson
Friendly plus drove me home and picked me up. Very helpful!
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 01/28/2019 11:27 AM

Thank you so much for your kind response to the survey and thank you for your business.  We value you as a customer and look forward to helping you with all of your future automotive needs. 

Highest Regards,

Todd Ramsted - Service Manager


MO
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Michael O.
Browning, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great job
Very friendly service and fast
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 01/16/2019 06:35 AM

Thank you so much for your survey response.  We value the opinions and ideas of our customers and we incorporate them into our training and staff development.  One of the main core values of our company is constant improvement and your response to our survey helps in that goal.  We greatly appreciate your business and look forward to assisting with all of your future automotive needs.

Highest Regards,

Todd Ramsted – Service Manager


WT
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Wyman T.
Great Falls, MT
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
good service
good service
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 01/08/2019 03:30 PM

Thank you so much for your candid response to our survey.  We greatly appreciate our customers when they give us feedback because we like to use that feedback in training and the development of processes to better service our customer.  We are committed to constant improvement and earning customers for life.  Your business is vey important to us.  We will look into your concerns about price, but please know that we strive to be competitively priced through mystery shopping and mystery phone calling of our competitors.  We do this in order to provide our customers with the greatest value, because often price does not equate to value and you have to be careful with what you are getting I the quality of the oil being put in your vehicle and the filter itself.  For most of our customers their vehicle is the second largest purchase behind a home and for that reason we want to provide services that ensure years and years of use.  Again thank you for your business; we look forward to assisting with all of your future automotive needs.  Please feel free to stop in anytime at your hometown dealer.

Highest Regards,

Todd Ramsted – Service Manager 


RB
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Russell B.
Great Falls, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Nice work
quick service, easy appointment process, great car care
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 01/03/2019 06:51 AM

Thank you so much for your response to our survey.  We value the comments from our custoers and we use that feedback in training and the development of processes designed to make us better at serving our customers.  We greatly appriciate your business and look forward to assisting with all of your future automotive needs.

Highest Regards,

Todd Ramsted - Service Manager


Cliente verificado
Great Falls, MT
2012 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall work
Got an appointment and got recall work completed.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 12/31/2018 12:01 PM

Thank you so much for the response to the survey.  We value what our cusotmers have to say about their service experiences and we use your feedback for training and process developement.  We appriciate your business and hope to assist with all of your future automotive needs.

Highest Regards,

Todd Ramsted - Service Manager


JK
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Julia K.
Great Falls, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly Service
I was in and out in 15 minutes.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 12/17/2018 02:39 PM

Thank you so much for your response to our survey.  We greatly appreciate hearing from our customers and both positive and negative feedback is important n the creation of processes and training that better service our customers.  I will share your survey and comments with Chris and Alex.  Thank you so much for your business and your confidence in us for all of your automotive needs.

Highest Regards,

Todd Ramsted – Service Manager


VC
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Vera C.
Belt, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
You have a very friendly staff and they make and keep appointments in an extremely efficient manner.
I am impressed by your company in the dealings I've had with you so far.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 12/14/2018 07:30 AM

Thank you so much for your kind words and response to the survey.  We value your input as a friend of the dealership and we share all customer comments with staff members and use customer inputs in the creation of training and processes to better serve our customer.  We look forward to assisting you with all of your future service needs.

Highest Regards,

Todd Ramsted – Service Manager


JB
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Judy B.
Fairfield, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Everyone is professional & friendly!
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 12/10/2018 07:48 AM

Thank you so much for your survey response.  We value hearing from our customers so that we can take their feedback and share it with our people and develop training and processes that better serve our community.  Thank you for your positive feedback and thank you for your business.  We greatly appreciate you and look forward to helping you with all future automotive needs.

Highest Regards,

Todd Ramsted – Service Manager


AW
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Amanda W.
Great Falls, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/23/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They did what they said they would do and more
Great place.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 11/24/2018 08:53 AM

Thank you so much for your candid responses to the satisfaction survey.  We value the opinions and experiences of our clients greatly and your feedback helps us coach and train our people to constantly strive to improve the customer experience at our business.  Thank you so much for your business and we look forward to assisting with all of your future automotive needs.

Highest Regards,

Todd Ramsted – Service Manager


RS
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Richard S.
Great Falls, MT
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/22/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Improvements are being made at this recently accured dealership.
Will return for service.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 10/22/2018 01:09 PM

Thank you so much for your survey response.  We value the feedback we receive from our customers and we use that feedback in the development of processes and the focus of training in order for us to serve our customers better.  Your feedback is invaluable to us.  We greatly appreciate your business and friendship to our dealership.  Thank you for choosing us for your automotive needs.  I look forward to seeing you in our store at your next visit. 

Highest Regards,

Todd Ramsted – Service Manager


RC
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Reymundo C.
Cascade, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quick and friendly
Was able get my Tuscon on quickly.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 10/16/2018 07:55 AM

Thank you for your feedback and for your business, we greatly appriciate both.

Highest Regards,

Todd Ramsted - Service Manager


RM
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Robert M.
Glendive, MT
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/03/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
acceptable
The service work took longer than I expected. The price of the service work was higher then what I was used to from the Billings Hyundai dealership.
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 10/03/2018 08:34 AM

Thank you for your recent service visit and thank you for your candid comments.  We love to hear from our customers as your feedback is vital to helping us craft training and policies and procedures so that we can constantly improve the customer experience.  I am sorry to hear that your service took longer than expected, I will review your comments with our staff and use it as a learning experience.  We greatly appreciate your business and look forward to helping you with any of your future service needs.

Highest Regards,

Todd Ramsted – Service Manager


CH
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Clifford H.
Cut Bank, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Let us in early before our appointment time
excellent
Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 09/25/2018 08:02 AM

Thank you for your comments regarding your recent service visit.  We greatly appreciate hearing from our customers.  We use all feedback in the coaching of our staff and the development of policies and procedures designed to improve the customer experience.  Your response will help us to constantly improve and work to serve all of our customers better.  We greatly appreciate your business and look forward to assisting you with all of your future automotive needs.

Highest Regards,

Todd Ramsted – Service Manager


Cliente verificado
Great Falls, MT
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/24/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
New building
Appears regular price would be too expensive
No Recomendado
Todd R. de Lithia Hyundai of Great Falls respondió el 09/24/2018 08:43 AM

Thank you for your feedback.  We greatly appreciate hearing from our customers concerning what we did right and what we can improve upon so that we can build training and processes to constantly improve our customer experience.  We greatly appreciate your business and value you as a friend of the dealership.  We look forward to assisting you with all of your future automotive needs.

Regards,

Todd Ramsted – Service Manager


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