Brought my vehicle in for a brake power booster replacement. They performed the job, but when I got the vehicle back, my brake lights stayed on even when I shut the vehicle off. Luckily my neighbor noticed my brake lights were on and when I had to use my vehicle, the battery was dead. I called the shop to have the brake light issue looked at and thats when I was told they replaced my brake light switch. They didn’t notify me on doing so, they changed the switch without my permission. Once again, same thing happened, my brake lights remained on when the vehicle was turned off, and once again, my battery was dead. So I had to have my battery jumped from a tow service. I brought it back in for the 3rd time and they still couldn’t fix the issue. I took my vehicle into a different shop. Now it’s fixed!!! On top of not being able to resolve the brake light issue, my vehicle was filthy. My floor mat was full of dirt, and my door panel had greasy hand prints. Very unprofessional !!!!! I wouldn’t recommend these guys to anyone. Learning lesson!!!
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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